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EY study: lack of skilled workers barrier to AI implementation

Aug 15, 2019

An EY study of US CEOs and business leaders reveals that most executives recognise the value of artificial intelligence (AI), with 84% believing that AI is important to the future success of their company. At least three in five respondents (62%) said that AI will have a major impact on creating efficiencies at their company, remaining competitive (62%) and gaining a better understanding of customers (60%). In addition, 55% of respondents believe AI will have a major impact on reducing costs and driving new revenues.

Talent remains a major hurdle for the C-suite

Despite the opportunities that the C-suite recognises in AI, nearly one in three respondents rank lack of skilled personnel (31%) as one of the two greatest organisational/people barriers to AI adoption in their company. Behind skilled personnel, other key organisational barriers include lack of compelling return on investment (27%), lack of management understanding (24%), unclear business case (21%), limited funding (20%) and siloed data and organisation (19%).

These findings are consistent with the results from a recent EY survey conducted in collaboration with MIT Technology Review at the 2019 EmTech Digital conference, where nearly half (45%) of 112 senior business and technology decision-makers reported that their organisations lack the skilled personnel needed to implement AI. This is followed by a lack of clear business case for the technology (34%).

Source: EY Global