MyEnquiries delay in new tracking system

Mar 30, 2020

The new tracking system in MyEnquiries we told you about earlier this month is now on hold.  This enhancement will not be introduced in April as planned as Revenue staff are currently assigned to a wide range of critical and essential services to deal with the impacts of COVID-19.

Revenue contacted us today to inform that:

“In light of the changing circumstances that staff are currently working under, it has been decided that the introduction of changes to current work practices at this time would not be appropriate. As a result, the tracking system developed to indicate the status of queries submitted via MyEnquiries will not be introduced in April as anticipated.”

Revenue also say that:

“We see the tracking system as a very positive development that will benefit our customers. We look forward to introducing it at the appropriate time once normal work practices have resumed. We appreciate your understanding and patience in this matter.”

The Institute will continue to engage with Revenue on enhancements to the MyEnquiries service and relay members issues via the TALC process.  We will keep you informed of any updates via the appropriate channels.