Negative feedback on new Phased Payment Arrangement system conveyed to Revenue

May 13, 2019

In launching Revenue’s 2018 Annual Report, Chairman of the Revenue Commissioners, Niall Cody noted that “through [Revenue’s] new Debt Management Service, we provide easy to use phased payment facilities for taxpayers who work with us to resolve their payment difficulties.”  However, initial feedback from members of Chartered Accountants Ireland raises concerns on the inflexibility of the new system along with issues with a reduced threshold of tax debt for informal repayment arrangements. Chartered Accountants Ireland has raised these issues with Revenue and will report back in eNews on the outcome. 

The new online Phased Payment Arrangement system was launched in March this year.  While we acknowledge that the system is still in its infancy, Chartered Accountants Ireland wish to ensure that all difficulties with the new system are acted upon as soon as possible so that the system will operate as an easy to use payment facility for taxpayers in resolving tax payment difficulties.