New guidelines for remote Revenue audits

Feb 01, 2021

A new Tax and Duty Manual - Guidelines for conducting Revenue Interventions remotely during Covid-19  - has been published to provide guidance to caseworkers on how remote Revenue interventions are to be conducted during the COVID-19 pandemic. The guidance is aimed towards providing consistency and protecting the health and safety of Revenue staff, and taxpayers and their agents.

The manual includes guidance on:

  • Initiating notifications via MyEnquiries;
  • Conducting virtual interviews; and
  • Engaging with taxpayers and practitioners.

It also details, that a caseworker should ensure that their voicemail facility is activated on their phone, where possible, when making telephone contact.

See eBrief No. 016/21 for further details.