Members are encouraged to use
Revenue’s Exceptional Contacts facility when experiencing delays in responses to MyEnquiries interactions. Revenue’s
Customer Service Standards state that queries through
MyEnquiries will be dealt with within 20 working days and 25 working days during peak periods. Senior Revenue officials are responsible for Exceptional Contacts and raising the issue with Exceptional Contacts gives Revenue the opportunity to identify and remedy the cause for the delay or unsatisfactory service.
LOADING...