Webinars and support

If you move goods between the UK and countries in the EU, HMRC have compiled a list of supports to help you to understand the customs and tax rules which apply. 

If you have specific questions about importing, exporting or customs reliefs, call HMRC’s Customs and International Trade helpline on 0300‌‌ ‌322‌‌ ‌9434. The helpline is open‌‌ ‌from 8am‌‌ ‌to‌‌ ‌10pm‌‌ ‌Monday‌‌ ‌to‌‌ ‌Friday and‌‌ ‌from 8am‌‌ ‌to‌‌ ‌4pm at‌‌ ‌week‌‌ends. You can also send HMRC your questions or webchat. 

Other support available includes: 

HMRC's YouTube channel where you can watch videos to familiarise yourself with the new customs processes and what you need to do before you trade goods with the EU. 

If you buy goods from the EU, or send or sell goods to the EU for your business, HMRC's Rules of Origin recorded webinar will help you understand the process and what you need to do. 

Live webinars also explain existing guidance and give you the opportunity to ask general questions about the content. You can also see responses to other peoples’ questions and the guidance HMRC signposts to for extra help and support. However questions specific to the items you import or export cannot be answered in these webinars. 

Upcoming live webinars are as follows:- 

Importing – steps you need to take before making your supplementary declaration: to support those who’ve delayed their customs import declarations, HMRC will explain the actions you need to take before you can make a supplementary declaration and how intermediaries can help you do this.  

Please register to take part if your clients have imported goods since 1 January 2021 and not yet completed a customs declaration for them. 

If your clients are planning to import and you want to understand the full declarations process, please register for Customs Import Declarations: an overview. 

Exporting: what you need to do to keep your goods moving: an overview of the actions to take now when exporting goods from GB to the EU and moving goods between GB and NI. Key processes include – zero-rated VAT, customs declarations, using an intermediary as well as licences, certificates, and authorisations. 

Please register to take part if you’re planning to export. 

Trader responsibilities when using an intermediary: this webinar explains your client’s responsibilities as a trader if they choose to use an intermediary to complete import or export declarations for their business. These are complex and an intermediary can save them a lot of time. 

Please register to take part if you’re planning to import or export.