Case Manager - Professional Conduct

We are recruiting for a Case Manager  to join our Professional Conduct Section.

Terms: fixed term contract
Hours: full time
Location: Chartered Accountants House, Dublin

The role:

One of the functions of Chartered Accountants Ireland is to ensure the proper investigation of complaints made against Chartered Accountants. In order to increase the efficiency and effectiveness of this function Chartered Accountants Ireland is looking to recruit an additional case manager for its Professional Conduct Section.

The expectations:

Key responsibilities of the role include but are not limited to:

  • Assessing a wide variety of complaints to determine whether or not they concern disciplinary matters which must be investigated
  • Investigating disciplinary matters in relation to members, firms, affiliates and students of Chartered Accountants Ireland and determining whether or not there may be a case to answer
  • Engaging with complainants and those under investigation in relation to the disciplinary process
  • Gathering and analysing evidence 
  • Researching technical matters
  • Drafting formal allegations
  • Documenting and issuing reports on investigations carried out
  • Peer review of assessments and reports of other case managers
  • Managing and reporting on an ongoing caseload 
  • Presenting cases to the Conduct Committee
  • Attending hearings before disciplinary and appeal tribunals to give evidence when required
  • Assisting with post-investigation aspects of case handling such as liaising with legal advisors, witnesses and experts
  • Assisting the Head of Professional Conduct/ Senior Case Manager by contributing to the on-going development of the disciplinary process and other related matters
  • Engaging with oversight bodies and other regulators
  • Contributing as required to activities and matters concerning the department as a whole such as data protection and technology upgrades

The candidate:


  • The successful candidate must be a member of a recognised accountancy body with a minimum of 5 years’ post qualification experience in a practice or regulatory environment;
  • Knowledge of the professional standards applying to the accountancy profession is required;  
  • The candidate should be able to demonstrate an ability/evidence of communicating effectively on sensitive matters with creditably at all levels, including c-suite level.
  • Demonstrable experience of  report writing for technical and other professional audiences
  • The candidate must be able to take ownership of the role while also actively collaborating within a team focused on results.
  • Brings analytical and process-driven approach to case management with a strong focus on attention to detail and results.
  • An ability to take on new duties and support others when required within the team
  • Experience of management of multiple deadlines and stakeholders.
  • The candidate must be highly motivated and resilient, capable of dealing with and be capable of dealing with individuals on sensitive and emotive issues.
  • This role is based full time in Chartered Accountants House, Pearse Street, Dublin 2.


  • Experience in the conducting forensic and / or investigative work is desirable.

How to apply:

Applications, including curriculum vitae, should be sent directly via email to or alternatively be sent via post to:

Human Resources
Chartered Accountants Ireland,
47 Pearse Street,
Dublin 2

Chartered Accountants Ireland is an equal opportunities employer.

Chartered Accountants Ireland (“The Institute”) is a membership body representing over 26,000 influential members throughout the globe. Our role is to educate, represent and support our members.

Was this article helpful?