Student Services Executive

Part time role
Fixed Purpose role (maternity leave)
Role based in Chartered Accountants Ireland, Belfast 

Working Hours: 9.30 am-2 pm Monday to Thursday,  9.30 am-1.30 pm on Friday.

We are recruiting a Student Support Executive in the Education and Training Department for a maternity cover. This role will support and guide students’ educational path to the Chartered Accountant qualification (ACA) in our Belfast office.

The overall purpose of the Student Services team is to enhance the customer experience and drive its education delivery. Student Services is charged with delivering quality programmes of education.  There are three academic years – CA Proficiency 1 (CAP1), CA Proficiency 2 (CAP2) and the Final Admitting Exam (FAE) in the qualification.

The role:

The Student Services Executive is responsible for the day-to-day running of the Institute’s education programmes in the Belfast office. The areas of responsibility cover:

  • Course planning and timetables
  • Lecturer support
  • Materials development
  • Customer service & collaboration with colleague in Education Department
  • Student Administration and support
  • Firm support

Responsibilities of the role include, but are not confined to:

  • Work closely with Education (ETD) colleagues and other departments to develop and manage appropriate course content for students.
  • Communicate with Programme Leads and other member of the education team to ensure student queries are answered in a timely manner.
  • Liaising with Programme Leads and the Head of Education to ensure the all material is up to date and appropriate.
  • Communicate on a regular basis with Belfast students on venues and requirements of the programme
  • Attend and participate in TEC.
  • Attend and participate with any students focus groups in Belfast
  • Work with the Northern Ireland lecturing team and create the Belfast timetables in line with the SLAs in the firms.
  • Ensure resources are used effectively
  • Build strong working relationships with the NI Lecturing team
  • Organise recordings and edit them appropriately
  • Regularly meet with the education team in Dublin
  • Communicate relevant information to Accountancy Extra to students and lecturers.
  • Encourage and promote the students surveys
  • Co-ordinate and manage the CAP2 and FAE mock exams in Belfast
  • Ability to use our IT system – Aptify, Mediasite, Excel and SLACK

The candidate:

  • Have a positive, proactive and professional approach.
  • Have strong decision making skills.
  • Be confident in their ability to work in their own .
  • Ability to use their own initiative to resolve issues.
  • Have an exceptionally strong customer focus.
  • Be able to multi-task efficiently.
  • Be a strong communicator and have the ability to calmly diffuse challenging situations.
  • Have excellent organizational skills with a proven ability to manage detail.
  • Ability to work as part of a wider team on different site
  • Have good IT skills.
  • Previous experience in an educational setting an advantage.
  • Good presentation skills

How to apply:

Applications, including curriculum vitae, should be sent directly via email to hr@charteredaccountants.ie or alternatively be sent via post to:

Human Resources
Chartered Accountants Ireland,
47 Pearse Street,
Dublin 2


Chartered Accountants Ireland is an equal opportunities employer.

Chartered Accountants Ireland (“The Institute”) is a membership body representing over 26,000 influential members throughout the globe. Our role is to educate, represent and support our members.

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