Student Service Executive

Full time role
Fixed Term Contract - 6 month contract 
Role based in Chartered Accountants Ireland, Dublin

Chartered Accountants Ireland is recruiting a Student Services Executive in our Education & Training Department. This role will support and guide students’ educational path to the Chartered Accountant qualification (ACA) on the island of Ireland. The Education & Training Department of Chartered Accountants Ireland is responsible for the education, training, and assessment of approx. 6,600 students. While undertaking their professional education with us, the majority are also working as trainees in accountancy firms, in business, financial services and public sectors.

The overall purpose of the Student Services team is to enhance the student experience, serve the requirements of accountancy firms and drive its education delivery. Student Services is charged with delivering quality programmes of education.  There are three academic years – CA Proficiency 1 (CAP1), CA Proficiency 2 (CAP2) and the Final Admitting Exam (FAE) in the qualification.

The successful candidate will join the Student Services team at a fascinating time, as professional education everywhere including in Ireland rapidly transitions from a traditional classroom setting to exclusively online delivery or a hybrid model involving both elements. In recent times the Institute has transitioned and pivoted education delivery to entirely online delivery. Its new education model is widely recognised as leading the way internationally, and members of Student Services are shaping the future of professional education daily.

The Role:

The Student Services Executives at each level will be responsible for the day-to-day running of the Institute’s education programmes. The areas of responsibility cover:

  • Course planning
  • Lecturer management and training
  • Materials quality assurance
  • Customer service & collaboration with external stakeholders
  • Student Administration
  • Online learning platform (the Institute’s ‘Learning Hub’) management
  • Online delivery (webinar) support

Reporting to: Programme Leader 

The Expectations:

Course Planning

  • Liaise with lecturers to publish a course timetable in advance of each academic year.
  • Organisation of venues and online events for each course and assessment where necessary
  • Coordination and invigilating of assignment days and supporting the Mock exam process as required 

Lecturer management and development

  • Work closely with lecturers, ensuring effective two-way communication at all times.
  • Provide support and assistance such that lecturers are empowered to deliver to the best of their ability.
  • Ensure regular contact with lecturers before and after sessions to identify any areas of concern.
  • Provide feedback on lecturer and student performance.

Materials development

  • Liaise with subject leaders and authors to compile and annually publish a fully harmonised, comprehensive suite of support materials for each subject.
  • Work with subject and programme leaders to develop other student supports.
  • Manage course content on the student website and Learning Hub.
  • QA of content to ensure standardisation of material across courses
  • Manage recording and editing of online content.
  • Data management; filing and archiving of related documentation

Customer Focus & Collaboration

  • Provide proactive support, advice, and assistance to students in relation to their studies.
  • Regularly attend class groups and online events to ensure issues are discovered and dealt with proactively.
  • Respond to all student queries within agreed timeframes.
  • Collaborate effectively internally sharing information and operating within structures of the Institute
  • Dealing with general student queries
  • Liaising with colleagues across the organisation to ensure process completion

The Candidate:

The Student Services Executive should have demonstrable experience in a customer centric culture providing best in class customer centric engagement. Experience in the education, online education setting, or professional services sector is preferable but not essential.

Other skills required:

  • Have exceptionally strong customer orientation and organisational skills
  • Strong written and verbal communication skills with experience of compiling professional correspondence including letter writing / email etc.
  • Have a keen interest in keeping up to date with changes that will affect the online delivery of education and the student experience.
  • Excel at managing a diverse and challenging workload, varying from complex administrative functions to people management.
  • Have the ability to process large volumes of information.
  • Have excellent communication and influencing skills.
  • Be personally effective, managing priorities and deadlines.
  • Experience in working in a continuous improvement environment.

Normal working day is 7.5 hours exclusive of a 1-hour lunch, the working day can fall between the hours of 9.00am-8:00pm. Working hours will include some evening and weekend work as required. Flexibility is essential for this role.

How to apply:

Applications, including curriculum vitae, should be sent directly via email to hr@charteredaccountants.ie

Chartered Accountants Ireland is an equal opportunities employer.

Use and protection of your personal information.

The Institute will use the information which you have provided in this form to respond to your request or process your application and will hold and protect it in accordance with the Institute's privacy statement, which explains your rights in relation to your personal data.  By submitting this application acknowledge you have read our privacy statement.

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