Launch of a tracking system for MyEnquiries

Jun 02, 2020

A tracking system for MyEnquiries will be available from Monday, 15 June. The tracking system will allow accountants and tax agents to view the current status of an enquiry submitted via MyEnquiries.

Chartered Accountants Ireland under the auspices of the CCAB-I is working with Revenue though the TALC forum to improve the MyEnquiries service.  The tracking system will allow accountants and tax agents to track the progress of an enquiry by viewing a new ‘Status’ column on the ‘Enquiries Record’ screen within MyEnquiries (accessed by logging into ROS/myAccount). The Enquiries record will take the following form:

Status

Description

Pending

Indicates the enquiry has been received by Revenue and will be routed into a queue for working.

In Progress

Indicates that the enquiry is in a queue to be processed.

Completed

Indicates that the enquiry has been completed by Revenue.

Awaiting Feedback

Indicates that Revenue has requested something from the customer and is waiting on a reply.

Revenue Initiated

Indicates the message was sent from Revenue.

 

The tracking system will also give information about which Revenue division the enquiry is being processed in.  Full details on the new tracking system are expected to issue from Revenue in the near future.