MyEnquiries manual updates
Revenue updated their manual on MyEnquiries to reflect the new tracking system, which launched on 15 June.
Revenue’s MyEnquiries manual Part 37-00-36 has been split into four parts:
- How to access and register for MyEnquiries in myAccount (37-00-36A)
- How to submit and manage enquiries (37-00-36B)
- How to track progress on enquiries (37-00-36C)
- The output and replies to enquiries (37-00-36D)
Customers and agents are reminded to flag enquiries as ‘completed’ or ‘to do’.
A new manual on Revenue staff procedures for dealing with requests from the Personal Injuries Assessment Board submitted through MyEnquiries has also been released. (Part 37-00-14)