TaxSource Total

Here you can access summary of the key current tax developments in Ireland, the UK and internationally as reported by Chartered Accountants Ireland

The report of key tax developments are displayed per year, per month, by Ireland, the UK or International and by report title

Revenue phone lines over Autumn deadlines

Revenue expects telephone helplines to continue to operate reduced opening hours throughout the Autumn deadline season, as staff continue to work from home in line with Government health and safety measures.

At a recent TALC meeting Revenue noted that staff will continue to work from home, in line with public health advice, which means limited capacity for the extension or reopening of phone lines. However, it is understood that the card payments phone line facility will be matched to the ROS helpdesk opening hours of 9 am to 5 pm.

As highlighted on its website:

  • “Revenue is actively working to put the necessary technology in place that allows the restoration of all of its customer telephone helplines in a manner that aligns with public health advice.”

Revenue continues to encourage taxpayers and their agents to use the myEnquiries facility for queries or correspondence on any matter. The myEnquiries service experience is understood to be much improved since the initial switch to working from home in March. Current telephone line opening hours are set out on Revenue’s website.