New guidelines for remote Revenue audits
A new Tax and Duty Manual – Guidelines for conducting Revenue Interventions remotely during Covid-19 – has been published to provide guidance to caseworkers on how remote Revenue interventions are to be conducted during the COVID-19 pandemic. The guidance is aimed towards providing consistency and protecting the health and safety of Revenue staff, and taxpayers and their agents.
The manual includes guidance on:
- Initiating notifications via MyEnquiries;
- Conducting virtual interviews; and
- Engaging with taxpayers and practitioners.
It also details, that a caseworker should ensure that their voicemail facility is activated on their phone, where possible, when making telephone contact.
See eBrief No. 016/21 for further details.