Where to find help and support about importing and exporting
HMRC have a range of customer support, online guidance and tutorials available to help you. Here’s some of the support that’s available.
YouTube videos
Watch short videos on HMRC’s YouTube channel to familiarise yourself with customs processes and what you need to do before trading goods with the EU.
Live webinars
You can attend webinars about:
- Importing – preparing to make your supplementary declaration
- Customs Import Declarations: An overview
- Importing: Staged introduction of customs controls
- Trader responsibilities when using an intermediary.
If you’d like to attend a webinar you can register here.
Check out HMRC forums
To ask and get answers to specific questions about HMRC processes for importing or exporting, please visit HMRC customer forums.
Give HMRC a call
HMRC customer service advisors are available to answer your queries on the Customs and International Trade helpline. They’ll help you with importing, exporting and customs reliefs. The helpline is open from 8am to 10pm Monday to Friday and from 8am to 4pm at weekends. Call to speak to an advisor on 0300 322 9434.
HMRC will continue to provide guidance and support to help you and your business, including information on GOV.UK, popular live webinars and through regular emails.