Revenue confirmed that emails to the Exceptional Contacts facility increased substantially since Chartered Accountants Ireland commenced weekly reminders of the facility in Tax News. The number of emails highlighting unsatisfactory MyEnquiries service increased from 2 emails to 20 emails over a one-month period following Tax News notifications. Revenue says that the use of the facility is helpful for customer quality purposes and accountants find it helpful as a means of resolving delays with MyEnquiries. Chartered Accountants Ireland under the auspices of the CCAB-I has called for the customer services standard turnaround time for responses to MyEnquiries to be reduced from 20/25 days given the fact that Revenue continues to operate reduced hours of phone-line service.