HMRC is seeking expressions of interest from agents who would like to contribute to the development of a journey that accurately reflects the key challenges they face when supporting clients through VAT and Self-Assessment setup.
This work will be focused on the early stages of the journey; i.e. awareness, education, and registration. By actively engaging with agents, HMRC’s aim is to ensure the journey is a true and accurate representation of real taxpayer and agent experiences. Although HMRC recognises that agents already provide valuable feedback via various channels, this particular initiative offers an additional opportunity to collaborate with HMRC to identify process improvements and enhance the overall taxpayer experience. Any agent wishing to express an interest in participating should email customerengagementforums@hmrc.gov.uk by 17 February 2026.
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