Revenue has released its Q3 service delivery report, providing data and insights on real-time reporting, taxpayer access to online information, and direct interactions initiated by taxpayers during the quarter. The report outlines that 116,179 tax returns were filed via ROS and 194,690 LPT transactions were processed in the quarter. A total of €3.2 billion was repaid by Revenue.
In terms of online inquiries, the report confirms that 498,180 MyEnquiries were received by Revenue in Q3 with details of the estimated response time being applied in 102,643 cases. The report outlines that the estimated response time given was met or exceeded in 41 percent of the responses.
A total of 380,543 calls had the ‘hold my place in queue’ service available with the report confirming that 14.75 percent of the relevant callers availed of the service.
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