On 20 June 2022, the TSS launched a new Assisted Completion Service which provides additional support for traders submitting Supplementary Declarations using the TSS Portal. It is specifically for goods’ movements from Great Britain to Northern Ireland, either directly or via Ireland.
When using the Assisted Completion Service, a TSS agent will complete up to 5 Supplementary Declarations per month on behalf of traders and it is hoped that this will ease any technical difficulties or teething issues when dealing with unfamiliar customs terms and procedures or the TSS declaration process.
The Assisted Completion service is available to all traders using TSS and traders can take advantage of the service to support with the completion of up to 5 Supplementary Declarations per month. However Supplementary Declarations with a Tax Point Date over 330 days old are not supported and Supplementary Declarations made using an agent or intermediary are excluded.
To use the service, traders should ask for assisted completion of one of their Supplementary Declarations directly on the TSS Portal or by phoning the TSS Contact Centre. Further information can be found here.