Booking with a training ticket
Once you have booked your course, you will receive an email with your booking confirmation. The steps you will need to follow to access your online course will arrive in a separate email within 48 hours of your order being processed.
Please be aware that participants will have access to this course for 120 days from the date of receiving access via email notification
Key Performance Indicators takes a practical approach. The course looks at how to use KPIs to convey results which show the degree to which main bottom line objectives are being met; to provide incisive knowledge allowing corrective action to be devised thereby facilitating results; and to motivate people so that they are proactive and innovative in improving, not just operating, a process.
Course overview
KPIs and people – the philosophy
- Why do we have KPIs?
- What is the philosophy of KPIs for people in
successful organisations?
- How do we use targets and KPIs?
- How can KPIs help to make a winning team?
- How can we relate this to the real world?
The right KPIs
- What tools are there?
- What types of KPI are there?
- How do we get the right KPIs?
- How can we use modelling to create KPIs?
- How do KPIs work in more complex organisations?
- How can we evaluate KPIs in financial terms?
Collecting information
- What is primary recording?
- How do we persuade people to provide and record the
right information?
- What if primary recording is poor and has to be
upgraded?
- How do we collect and collate information efficiently?
Interpretation of KPIs
- What are we looking for in lots of detailed KPI
information?
- What can variations tell us?
- What are pure waste opportunities?
- What is the evaluation cycle?
- How do we train people to interpret and evaluate KPIs?
Communication, dissemination and display targets
- How often should KPIs be reviewed?
- How do management’s attitudes need to change?
- How do we ensure continuous improvement?
- How do we pitch targets to the right level?
Contact Us
If you have any questions regarding this or any other CPD course or requirements, please feel free to contact the team here or call us at
(+353) 01 523 3930
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