HMRC Charter consultation now open

Mar 02, 2020

Following on from Sir Amyas Morse’s recommendation in the Independent loan charge review, HMRC is now consulting on draft revisions to the HMRC Charter. This consultation is open until 15 May 2020. The Institute will be responding to this consultation. Please contact Leontia Doran with any comments you may have.   

The HMRC Charter is a legal requirement under the Finance Act 2009. The legislation states that the Charter ‘must include standards of behaviour and values to which Her Majesty’s Revenue and Customs will aspire when dealing with people in the exercise of their functions’.  

The below questions may help you structure your feedback, but you can provide general comments or limit your feedback to particular areas:   

  • Do you think the draft charter sets the right standards for HMRC’s service to customers (Part 1)?  

  • To what extent do you feel the draft charter sets out the areas that are most important to taxpayer when interacting with HMRC?  

  • How you would like to see HMRC measure and monitor how it is performing against the charter, including how we can best listen to feedback and make improvements (Part 2)?