Revenue has updated the Revenue Technical Services manual to include relevant contact details and minor wording changes regarding communications and the acceptance criteria for complex technical queries. The guidance explains that the current structure has been designed to facilitate complex queries and to enhance the overall technical capacity of the service. The Institute is aware of the important of this service to members and it regularly features in our engagement with Revenue through the Tax Administration Liaison Forum (TALC).
The guidance outlines that all non-Large Case RTS queries are managed on a national basis by a dedicated team consisting of a centralised Queries Management Team (QMT), full-time caseworkers as well as rotational and part-time caseworkers. As mentioned above, this structure is designed to enhance the overall technical capacity countrywide and lead to more efficient turn-around times.
Complex and technical queries for cases managed by Revenue’s Large Cases (LCD) and High Wealth and Financial Services (HW&FSD) Divisions are dealt with in the first instance by the branch in those divisions with responsibility for managing the relevant case. Complex and technical queries must be submitted to the relevant branch using the mandatory submission form RTS 1A.
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