Professional Standards - Administrator

Licensing 

• Assisting members with licensing applications and queries. 

• Provision of accurate information to management as required. 

• Extraction and management of quarterly and weekly reports as required for internal purposes and external regulators. 

• Ongoing maintenance of an accurate member database. 

• Issue of digital licences throughout the year.  

Quality Reviews: 

• Maintaining visit diary for the Inspection Team. 

• Scheduling Quality Review visits to member firms. 

• Setting up of soft copy visit work packs to include all relevant visit documents. 

• Maintaining and updating the visit database and running reports as required. 

• Servicing all quality review team meetings including the preparation and timely issue of agenda and papers, production of minutes and progression of business. 

• Providing administrative and secretarial support to the review team 

• Collate and present information required for reporting to external regulators 

Annual Returns Administration 

• Ensuring that annual returns are issued to all relevant firms and members in a timely manner. 

• Processing annual returns and issuing correspondence where necessary; 

General  

• General website maintenance 

• General support for members and firms in terms of their interactions with PSD 

• Performing any other ad-hoc duties as may be required. 

• Support the PSD in delivery of tasks, projects and activities designed to promote good professional standards. 

• Support other members of the wider administrative team, especially when practical support is required due to holiday, sickness absence or work peaks. 

Required competencies / Personal Profile: 

• Three to five years of successful administrative experience. 

• Positive, proactive and professional approach 

• Detail-oriented with a hands-on approach 

• Demonstrate a collaborative approach to the role, working across multi-disciplinary teams 

• Proficiency with Microsoft Office Suite. 

• Excellent verbal and written communication skills including drafting of internal and external communications. 

• Competent relationship management skills to deal with internal and external stakeholders with the ability to communicate effectively at all levels throughout different medias. 

• Excellent prioritisation and time management skills, the ability to carry out self-directed work, multi-task and work in an organised manner to strict deadlines. 

Desirable 

• Experience in a legal, compliance or regulatory environment is desirable. 

• Experience in working in a continuous improvement environment.