Programme Coordinator - Members Experience Team

Term: permanent
Hours: full time
Location: Chartered Accountants Ireland, Dublin 

We are recruiting for a Programme Coordinator to work with the Member Experience Team. This role forms part of the overall Member Experience team, which runs a range of professional development courses and events, admissions to membership ceremonies, Presidential events, Institute events and conferences as well as specialist qualifications and Diploma programmes. The role will be based in Chartered Accountants House on Dublin’s Pearse Street and will involve occasional travel to venues around Ireland.

The role will be responsible for Institute, Presidential, CPD and Professional Development courses and events and will require working cohesively as part of a wider team, other colleagues with the Institute as well as other external stakeholders. This role will support the provision of a superior member experience as well as helping to enhance membership connection and engagement.

The role requires a highly motivated, professional and flexible individual who can work well in a fast paced, member focused environment. Strong organization and planning skills combined with the ability to prioritise and delegate are required.

The active demonstration of open communication across the entire team and assisting in the development of a culture where collaboration and sharing of information are the norm is fundamental in the context of enhancing team work and improving the member experience.

The Role:

A hands-on approach and an eye for detail are essential. The successful candidate will be organised and systematic and comfortable with the ongoing generation and maintenance of course records, accounts and other financial information and course metrics.  Duties will include, although not confined to:

  • Dealing effectively with course enquiries via email and phone in a timely, accurate and professional manner
  • Ensuring members feel welcomed and supported and that a first-class member experience is consistently delivered at all times
  • Work closely with the Professional Development Team to ensure the efficient hand over of course material to enable the effective and professional delivery of all CPD and Professional Development courses.
  • Liaising with lecturing/tutor team, supporting them on an ongoing basis
  • Managing external venue and catering bookings and ensuring venues meet course requirements
  • Manage relationships with District Society executive on behalf of Member experience team
  • Set up of courses and the associated details on Aptify
  • Ensure feedback survey link is sent to delegates following the courses that you have specific responsibility for.
  • Ownership of specific Diploma courses including speaker management, materials, Moodle management, room and catering bookings
  • Ensuring that processes are documented, and operational aspects of Quality Manuals are followed and kept up to date
  • Administration of course payroll and preparation of monthly financial information and other course metrics

The Candidate

Accuracy:

As part of the professional approach a high level of accuracy is required. Being concise and accurate in the recording of information and in communication with members is key to the projection of a professional image and the smooth running of the programmes.

Team approach:

The successful candidate will demonstrate an ability to work as part of a team and interact and support the other members of the team, fostering the ethos of mutual support not just in the team but across the department.

Communication:

The person needs to be accurate and have strong literacy skills [English], to clearly communicate with programme participants.  They should have strong oral communication skills to address groups from time to time.

Continuous improvement & learning:

They should approach the programmes with a questioning mind with a view to enhancing the effectiveness, efficiency and the overall participant experience. They should embrace change where it is a positive and be open to learning from others (colleagues and course participants who may have constructive feedback to offer) and to improve in future.

IT skills:

The successful candidate need not be an expert, but an above average level of ICT knowledge (Information and Communications Technology) would be an advantage. However they must be open to technology and to its application and exploitation. 

Flexibility:

An ability to take on new duties and support others when required within the team is critical. Flexibility around hours is required. Overtime will operate on a time in lieu basis. Saturday will be required based on course scheduling.

Experience and qualifications:

Ideally the successful candidate will have experience in a role that demanded high levels of flexibly, initiative and customer service ability as well as supervision of team members.  They should have event management experience and/or ideally experience in the education sector. They should also hold qualifications relevant to the role.

How to apply:

Please complete your CV and cover letter and send via email to hr@charteredaccountants.ie.

You may post applications to the HR department:

Human Resource Department
Chartered Accountants Ireland
Chartered Accountants House
47 Pearse Street,
Dublin 2,
Ireland. 

Chartered Accountants Ireland is an equal opportunities employer.

Chartered Accountants Ireland (“The Institute”) is a membership body representing over 27,000 influential members throughout the globe. Our role is to educate, represent and support our members.

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