Programme Coordinator

About the Institute

Chartered Accountants Ireland is the largest and longest established professional accountancy body in Ireland, representing over 38,400 members around the world and educating 6,600 students. The Institute aims to create opportunities for members and students, and ethical, sustainable prosperity for society. An all-island body, Chartered Accountants Ireland was established by Royal Charter in 1888 and now has members in more than 100 countries. It is a founding member of Chartered Accountants Worldwide, the international network of over one million chartered accountants. It also plays key roles in the Global Accounting Alliance, Accountancy Europe and the International Federation of Accountants.

Institute values

The Institute seeks to ensure an environment based on its values of innovation with ambition, collaboration for impact, speed and simplicity, trust, inclusion, and for tomorrow, for good. Candidates should be able to demonstrate how these may apply to them in the role for which they are applying and how their previous experience is relevant to them.

The role

Chartered Accountants Ireland is seeking to bring on board an experienced professional for the role of Programme Coordinator.  This role is an integral part of the member experience team, which is responsible for a wide range of professional development courses and events, membership admissions ceremonies, presidential and institute events, conferences, and specialist qualifications and diploma programmes. The Programme Coordinator will work closely with internal colleagues and external stakeholders to provide a superior member experience and enhance membership engagement and connection.

Key responsibilities:

• Member interaction
  • Handle course enquiries via email and phone promptly and professionally.
  • Ensure members feel welcomed and supported, consistently delivering a first-class member experience.
• Course and event management
  • Collaborate with the Professional Development Team to facilitate the smooth delivery of CPD course & conference, both in person and online.
  • Support the lecturing/tutor team on an ongoing basis.
  • Manage external venue and catering bookings, ensuring all venues meet course requirements.
  • Manage online conferences, working with our online conference provider.
  • Develop relationships with third-party suppliers like Kubicle, managing sales and providing customer account access.
  • Coordinate committee events from planning to execution, including speaker management.
  • Set up courses and associated details on internal systems.
  • Send feedback survey links to delegate’s post-course.
• Diploma program management
  • Oversee specific diploma courses, including speaker management, material preparation, moodle management, and room and catering bookings.
• Administrative duties
  • Maintain course records, accounts, financial information, and course metrics systematically.
  • Ensure processes are documented, and operational aspects of quality manuals are followed and updated.
  • Administer course payroll and prepare monthly financial reports and other course metrics.

Additional responsibilities

• Quality assurance:
  • Conduct regular reviews of course content and delivery to ensure quality standards are maintained.
  • Implement improvements based on feedback and performance metrics.
• Technology and innovation:
  • Identify opportunities to leverage technology to improve course delivery and member engagement.
  • Stay updated with industry trends and best practices in professional development and member experience.
• Team collaboration:
  • Promote a culture of open communication, collaboration, and information sharing within the team.
  • Assist in developing team strategies to enhance teamwork and overall member experience.

The candidate

• Highly motivated, professional, and flexible individual.
• Strong organisational and planning skills with the ability to prioritize and delegate tasks.
• Excellent communication and interpersonal skills.
• Ability to work well in a fast-paced, member-focused environment.
• Detail-oriented with a hands-on approach.
• Proficiency in using internal systems and Microsoft Office Suite.
• Experience with event management and course administration is a plus.
• Willingness to work outside of normal office hours when necessary to support events, courses and member activities.

Flexible work arrangements

The Institute is seeking and encourages applications from experienced candidates who may be looking for flexible work arrangements. If such arrangements are being sought please bring these to the attention of your interviewer.

The Institute will use the information which you have provided in this form to respond to your request or process your application and will hold and protect it in accordance with the Institute's privacy statement, which explains your rights in relation to your personal data.  By submitting this application acknowledge you have read our privacy statement.

Chartered Accountants Ireland is an equal opportunities employer.

How to apply:

Applications, including curriculum vitae, should be sent directly via email to hr@charteredaccountants.ie or alternatively be sent via post to:

Human Resource Department
Chartered Accountants Ireland,
Chartered Accountants House,
47 Pearse Street,
Dublin 2