Programme Leader

Chartered Accountants Ireland is recruiting a Programme Leader in the Education & Training Department. This role will manage and oversee a key element of a students’ educational path to the Chartered Accountant qualification (ACA) on the island of Ireland. 

Permanent role
Full time 
Role based in Chartered Accountants House, Dublin


Chartered Accountants Ireland (“The Institute”) is a membership body representing over 26,000 influential members throughout the globe. Our role is to educate, represent and support our members.

The Education & Training Department of Chartered Accountants Ireland is responsible for the education, training and assessment of approx. over 6,000 students. These students are training in the business, financial services, public and other sectors.

The overall purpose of the Programme Leader is to enhance the customer experience and is responsible for delivering quality programmes of education.  There are three academic years – CA Proficiency 1 (CAP1), CA Proficiency 2 (CAP2) and the Final Admitting Exam (FAE) in the qualification.

The Role:

The Programme Leader at each level (CAP1, CAP2 & FAE) will oversee all aspects of the educational programme ensuring students have a exceptional educational experience.  The areas of responsibility cover:

  • Course Management
  • Programme planning
  • Lecturer management and development
  • Learning materials development
  • Customer Focus & Collaboration

Reporting to: Head of Education Delivery

The Expectations:

Course Management

  • Lead the programme team in the delivery of the Institute’s education programme in collaboration with other programme leaders.
  • Coordination and organisation of the delivery of educational programme.
  • Stakeholder management with internal and key external stakeholders such as accountancy training firms, students, societies.
  • Ensure appropriate timely communications and management of course centres, capacities collaborating with the inter-dependencies of other Institute functions.
  • Work with the Head of Education Delivery to prepare an annual programme of work.
  • Ensure the programme operates within budget.

Programme Planning

  • Lead a team of lecturers in devising and publishing an academic planning and delivery schedule which ensures appropriate coverage of the competency statement. As well as making the most efficient use of contact time and utilises blended learning approaches where appropriate.
  • Devise a timetable structure and timetables for each education centre that ensures necessary coverage has taken place by key milestones, and is in line with the requirements of key stakeholders.
  • Proactively manage all venues to ensure positive customer experiences and appropriate facilities are available for all students.

Lecturer management and development

  • Relationship management with the lecturing team to ensure students receive their education from the best qualified lecturing team.
  • Ensure that lecturers fully participate in liaison meetings.
  • Actively monitor the quality of delivery for each lecturer using the agreed review framework ensuring each lecturer is performing to their full potential.
  • Devise appropriate interventions where delivery is not of an appropriate standard to ensure the quality of student experience is unaffected.

Learning materials development

  • Work with subject leaders to design and annually publish a fully harmonised, comprehensive suite of support materials for each subject.  These will include slides, notes, question & solutions banks as appropriate.   Materials are to be easily navigable and fully integrated with the competency statement, planning and delivery schedules and core texts.  
  • Work with subject leaders to develop e-learning supports as appropriate for each subject.
  • Work with colleagues in education and publishing departments to ensure all publications are updated and distributed at the start of each course programme.  

Customer Focus & Collaboration

  • Ensure the providing of timely proactive guidance, support, and advice to students in relation to their studies.
  • Manage communication flows such that students and training firms are regularly and clearly informed on all matters pertaining to the education programme including student attendance (& related reporting).
  • Ensure students have a positive online experience. The Institute website should be seen as an easily navigable repository of valuable information. This will involve working with the webmaster and coordination team to ensure timely publication of materials, notices and other web-based content in an easily navigable format.  
  • Collaborate effectively internally sharing information and operating within structures of the Institute.
  • Dealing with general student queries.
  • Ensure student queries are responded to within agreed timeframes.  
  • Relationships management and regular liaison with the Student Society (CASSI).
  • Relationship management  and feedback  training firms and mentors with meaningful feedback on student performance, including information on attendance and assessment results.
  • Other duties and projects as assigned by the Director.

The Candidate:


  • Demonstrable experience in a customer centric culture providing best in class customer engagement.
  • Experience of managing or leading a team.
  • A keen interest in keeping up-to-date with changes that will affect the delivery of education and the student experience.
  • Strong written and verbal communication skills with experience of compiling professional correspondence including letter writing / email etc.
  • Excel at managing a diverse and challenging workload, varying from complex administrative functions to people management.
  • The ability to process large volumes of information.
  • Excellent decision making skills, influencing skills and relationship building skills.
  • Excellent organisation skills in a fast paced and changing environment with challenging deadlines.
  • Work excellently on own initiative and operate proactively and positively as part of a large team.
  • Be personally effective, managing priorities and deadlines.
  • Have excellent IT skills including excel, access, PowerPoint and reporting tools.
  • Experience in working within a continuous improvement environment.
  • Candidates should possess a degree-level or equivalent professional qualification or significant professional experience in a similar role.


  • Experience in the education or professional services sector is preferable.
  • Relevant professional qualification and membership is desirable.

Normal working hours are weekdays 9.00 – 5.30 with one hour for lunch. However, flexibility is essential as attendance at occasional weekend and evening events will be required. 

How to apply:

Applications, including curriculum vitae, should be sent directly via email to or alternatively be sent via post to:

Human Resources
Chartered Accountants Ireland,
47 Pearse Street,
Dublin 2

Closing date for receipt of applications is close of business Friday 2nd March 2018.

Chartered Accountants Ireland is an equal opportunities employer.

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