Readers will most likely be aware that the 2022/23 online self-assessment (“SA”) filing deadline is in less than three weeks’ time on Wednesday 31 January 2024. This is also the deadline for paying any balancing payment of income tax and Class 4 National Insurance contributions due, in addition to the first payment on account for 2023/24. We also remind you that last month HMRC commenced restrictions to the queries answered on its SA and Agent Dedicated Line (“ADL”) helplines which are effective between 11 December 2023 and 31 January 2024. Since that announcement HMRC has further announced that due to exceptional levels of demand, from 22 December 2023 HMRC is redirecting all ADL progress chasing queries for SA repayments to its 'Where’s my reply' tool.
More information is available on the new ADL restrictions in an email from HMRC. According to HMRC, the ‘Where’s my reply’ tool will enable agents to see an estimated date for the processing of a SA repayment.
HMRC has also confirmed what will happen if an agent is calling because the date given for a SA repayment in the ‘Where’s my reply’ tool has passed. In these circumstances HMRC will accept queries via webchat or the ADL about an SA repayment. However, it should be noted that HMRC may not be able to give any update if the repayment claim is undergoing security checks which can take up to 12 weeks.