HMRC has released a brief message on two issues raised last week; problems with some advisors accessing certain systems and issues with some banks having problems with some of their services.
ADL Performance (Advisors unable to access certain systems)
We’re sorry about the issue that impacted customers on our Self Assessment telephone service and ADL last week. This has been resolved.
Affected colleagues continued to provide a service to customers by offering general advice and we encouraged people to use our online services, which were working as normal.
Banking Issues Friday 28 February
We’re aware of the issues with some banks on Friday 28 February 2025. They've now been resolved, meaning customers will have been able to pay their tax and avoid any penalties.
Our online services are working as normal.
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