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Revenue Online Service guidance on security questions updated

Oct 21, 2024

Revenue has updated the Tax and Duty Manual which provides guidance on the Revenue Online Service (ROS). The manual has been updated regarding security questions for the ‘Reset ROS Login’ process. 

In addition, the reset option on the ROS home page has been moved and changed to ‘Trouble Logging In?’, while the ‘system password’ has been retitled ‘verification code’ in existing ROS registration screens as well as communications, e.g. SMS from the registration process. 

The ROS Reset option in myAccount has also been updated to enable customers to receive a verification code without answering security questions.  

Further information is available in eBrief No. 257/24. 

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