Revenue to issue agents with notifications for demand requests

Revenue has confirmed that,from 30 June 2025, agents will receive details of clients who have been issued with a demand notice or a final demand notice. The Institute, under the auspices of CCAB-I, has previously engaged with Revenue under the TALC Collections forum on this change.  

Notifications will be generated to the agents ROS inbox on Monday mornings if a client has been issued with a demand notice in the previous week or if they are to receive a final demand notice that day. An agent may receive two separate notifications where relevant.

Notifications will have a priority message flag, which will be highlighted by the gold star that appears in the last column on the right of the agent’s ROS inbox. The agent notification list will show details of the client(s), overdue taxes and the date of issue of the demand/final demand notice.

Revenue has also provided information and relevant screenshots from ROS, which are available in this document ROS Agent Notification for Demand and Final Demand.