Student Support Executive - Flexible Route

Full time role
2 Year - Fixed Term Contract 
Role based in Chartered Accountants Ireland, Dublin

In 2018, Chartered Accountants Ireland established, as part of the Training Support Unit (TSU) function, specific and targeted support for Flexible Route students. Staff deployed to the Student Support Executive – Flexible Route roles, develop and manage relationships with Flexible Route students in the business, practice and public sectors. The overall purpose of these roles is to enhance the customer experience and drive use of Institute services. This remit is a key enabler to the Institute’s strategic objective of developing the flexible entry route to the Chartered Accountant qualification (ACA) on the island of Ireland. 

The Education & Training Department of Chartered Accountants Ireland is responsible for the education, training and assessment of approx. over 6,000 students. Approximately 1,000 of these students are availing of Flexible Route training in the business, financial services, public and retail sectors.

We are recruiting a full-time Student Support Executive – Flexible Route, on a two-year fixed term. The successful candidate will work closely with the current student support executive and provide a comprehensive support and guidance service for students on the flexible route and their mentors. Additionally, the successful candidate will be expected, depending on the academic/business cycles, to provide support and guidance to students on the Training Contract route, along with their mentors and recognised training organisations. This includes quality assurance of student requirements, including the CA (Chartered Accountant) Diary.

The blended learning experience of a Chartered Accountant student requires the completion of a CA Diary, a reflective learning journal, which evidences the required competencies gained through work experience. This role will support and guide the completion of the Flexible Route student’s CA diary and raise the understanding and awareness of competencies and requirements for qualifications. 

The role:

The role of Student Support Executive will offer on-going effective two-way communication, facilitation and support of Flexible Route students in both their education and training development. The areas of responsibility cover:

  • Student Engagement
  • Education Development
  • Customer Focus & Collaboration
  • Student Administration

The Expectations:

Student Engagement

  • Key point of contact for all Flexible Route student enquiries
  • Admin support to mentors of Flexible Route students including CA diary & Training Support
  • Manage relationships with Flexible Route students on behalf of the Institute to enhance customer experience
  • Scheduling, support and co-ordination of activities related to Training Support visits
  • Management and updating of Training Vacancies webpage
  • Data Management; filing and archiving of related documentation

Education Development

  • Specific communication, facilitation and educational support of Flexible Route students
  • Provide feedback on lecturer and student performance
  • Work with subject and programme leaders to develop effective student supports

Customer Focus & Collaboration

  • Provide proactive support, advice and assistance to students in relation to their studies and professional development.
  • Respond to all student and mentor queries within agreed timeframes
  • Collaborate effectively internally sharing information and operating within agreed Service Level Agreements
  • Regularly attend class groups to ensure issues are discovered and dealt with proactively

Student Administration 

  • Processing exemption and eligibility applications
  • Course and examination enrolment within Chartered Accountants Ireland regulations
  • Processing of payments and refunds
  • Filing of application forms and spreadsheets.
  • Dealing with general student queries for Students
  • Processing payments for Appeal Applications.
  • Liaising with colleagues across the organisation to ensure process completion
  • Other duties and projects as assigned by the Director

The Candidate:

The Student Support Executive should have demonstrable experience in a customer centric culture providing best in class customer centric engagement. Experience in the education or professional services sector is preferable but not essential.

Other skills required:

  • Have exceptionally strong customer orientation and organisational skills with the ability to coordinate the blended learning experience for the Flexible Route.
  • Strong written and verbal communication skills with experience of compiling professional correspondence including letter writing / email etc.
  • Have a keen interest in keeping up-to-date with changes that will affect the delivery of education and the student experience.
  • Excel at managing a diverse and challenging workload, varying from complex administrative functions to people management.
  • Have the ability to process large volumes of information.
  • Have excellent communication and influencing skills and the ability to confidently present to large groups
  • Be personally effective, managing priorities and deadlines.
  • Experience in working in a continuous improvement environment.
  • Candidates should possess a degree-level or equivalent professional qualification or significant professional experience in a similar role.

How to apply:

Applications, including curriculum vitae, should be sent directly via email to hr@charteredaccountants.ie or alternatively be sent via post to:

Human Resources
Chartered Accountants Ireland,
47 Pearse Street,
Dublin 2

The closing date for all applications will be 4pm, Friday 31st January, 2020.

Chartered Accountants Ireland is an equal opportunities employer.

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The Institute will use the information which you have provided in this form to respond to your request or process your application and will hold and protect it in accordance with the Institute's privacy statement, which explains your rights in relation to your personal data.  By submitting this application acknowledge you have read our privacy statement.

Chartered Accountants Ireland (“The Institute”) is a membership body representing over 26,000 influential members throughout the globe. Our role is to educate, represent and support our members.

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