Mindful of the disruption that may arise for taxpayers and their agents as Ulster Bank and KBC leave the Irish banking market, Revenue has confirmed that, where members have previously set up RDIs for their clients with Ulster Bank or KBC bank accounts, a change of bank details on ROS will update the RDI.
Any queries that may arise should be sent to ROS Payment Support via MyEnquiries, selecting ‘Other than the above’ and then by selecting ‘Revenue On-line Service (ROS) Payments’ from the ‘more specifically’ menu.
Revenue will shortly be writing to all ROS customers advising on how to update bank details quickly and securely through its online channels to avoid disruption to payments or refunds during the upcoming Pay & File period. In addition, messaging on updated bank details will display on ROS and MyAccount screens from 10 October. Agents should maintain similar awareness with their clients who may be using an Ulster Bank or KBC account for payments and refunds. If a customer misses their payment due to delay in the update of bank details, they should engage with Revenue in the first instance via the My Enquiries channels set out above, to outline their difficulty and Revenue will work with the taxpayer or their agent to address the matter on a case-by-case basis.