Revenue has updated several MyEnquiries manuals

Revenue has published a number of updated guidance documents relating to the MyEnquiries facility which provide additional information on the facility and updated screenshots. The updates should clarify certain challenges, including opening hours, adding new enquiries, and agent e-linking.

• The customer services standards paragraph in the MyEnquiries manual has been updated.
• The telephone opening hours for the myAccount registration helpline have been included in the Access to and registering for MyEnquiries manual.
• The guidance for MyEnquiries: Submitting and Managing Enquiries in myAccount includes screenshots for adding a new enquiry and details on the messages received when an enquiry is submitted. Paragraph 3.4 has also been updated to include a link to further information.
• The screenshots in paragraph 2.1 have been updated in the guidance onMyEnquiries – Tracking of Enquiries.
• The guidance, Notifications about Enquiries has been updated for screenshots withmessages received via notifications. Additionally, paragraph 6 includes new details regarding agents e-linking messages for ROS and myAccount customers.