In a Press Release launching their Transformation Roadmap, HMRC singled out for special mention a new online service for all PAYE taxpayers, which will make it simpler and easier to check and update their income, allowances, reliefs and expenses in future. This will be available via the Personal Tax Account or through the HMRC app. For a number of years, Chartered Accountants Ireland has been calling for a system like this, similar to the one already available for employees in Ireland via myAccount on ROS. The Exchequer Secretary to the Treasury laid a Written Ministerial Statement on the roadmap.
The roadmap sets out a wide range of new services which will be developed, including new services for agents, something which the Institute has been consistently lobbying for, for several years. Ultimately, HMRC’s ambition is to develop a tax administration where 90 percent of taxpayer interactions will be digital by 2030. As set out at the Spending Review last month, HMRC also has the objective of reducing the number of letters it sends by 75 percent by the same date.
The roadmap therefore sets out in detail how HMRC plans to achieve these ambitious targets. The Institute has previously met with HMRC to discuss these targets, and met again last week to discuss the Transformation Roadmap[LD1] , with particular focus on the level of agent services which will be developed. Once again it would appear that a gap will start to widen between these and taxpayer services, which will be vastly improved, if the plan is implemented as intended. At the meeting, the group acknowledged the roadmap for its ambition and noted that the sound drafting. One important aspect that needs to be clarified over time will be timelines for implementation of the targets. HMRC noted that they plan on update the roadmap annually as the measures develop. An executive summary of the roadmap is also available.
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