Colette Devey, Risk Consulting Partner, Chief Risk Officer and Consumer Sector Lead with EY Ireland, talks us through her impressive career path and some of the important lessons she has learned along the way.
Colette Devey was appointed Chief Risk Officer at EY Ireland in September 2024. Devey also leads EY Ireland’s Consumer Products and Retail Practice and is a Partner in the firm’s Risk Consulting Business. She joined EY in 2003 and became a Partner in 2019.
Tell us a bit about yourself and why you decided to become a Chartered Accountant?
I grew up in Raheny in Dublin and attended Manor House School before moving on to University College Dublin.
I chose a degree in business and legal studies because I felt it would offer promising career options in both the legal and finance fields.
Initially, I thought I would become a lawyer, but over the course of my four-year degree, I realised my strengths lay in business and finance.
This realisation led me to choose a career in finance, joining the assurance practice of a big four firm in London to train as a Chartered Accountant and working with clients in the financial services sector.
How has your career evolved from qualification through to your current role with EY Ireland?
After qualifying, I spent two more years in London, building my experience and learning to manage client engagements.
It was an exciting time to be in the city and I was very lucky to have college friends who moved over at the same time. There was a great Irish gang of us all together.
The work environment in which I began my career was very different to today. My work was 100 percent client- or office-based with much less technology and it was still quite male-dominated.
The firm had just two female partners at the time and, in many of the teams I worked on, I was the only woman.
After five years in London, I was ready for a change and moved to Sydney, Australia, for two years.
It was there I first had the opportunity to work as a consultant, rather than an auditor, and I immediately knew this was the area I wanted to progress my career in.
As a Risk Consultant, I discovered I enjoyed the operational aspects of businesses, from the shop floor or factory site through to profit and loss and the balance sheet.
This role allowed me to leverage my core accounting skills while also gaining deep knowledge in process, risk and controls, and I have since continued to build my career in this specialism.
I joined EY Ireland in Dublin in 2003, then spent 15 years in consulting with EY UK. After returning to Dublin in 2022, I took up the position of EY Ireland Consulting Partner and Consumer Sector Lead.
In this role, I work extensively with local and international businesses in the agricultural, consumer products and retail sectors, helping them navigate a rapidly changing landscape driven by evolving consumer behaviour, regulatory changes and emerging technologies, such as artificial intelligence (AI).
I also lead our work on the Irish EY Future Consumer Index, which tracks changing consumer sentiment and behaviours bi-annually, identifying new trends and emerging segments.
Talk us through your day-to-day work as Chief Risk Officer with EY Ireland.
My role as Chief Risk Officer is very broad and complements my continued service to clients across our 150-strong Risk Consulting team here in Ireland.
My team and I focus on ensuring EY Ireland manages and mitigates a number of key risks.
This can range from data privacy and protection—where we work closely with colleagues on our legal team to assess the data risks arising from the introduction of new technology, notably AI—through to assessing the implications of external events. This might be social or, as in more recent months, weather-related.
On top of day-to-day matters, there are also times when we have to react quickly to protect the firm, our people and our clients—from cyber risks, in particular.
As an example, when the CrowdStrike software update caused significant outages globally, we had to immediately consider what impact this might have on our clients. Thankfully, in this instance, the impact was minimal.
What do you enjoy most about your current role, and what are the challenges?
What I enjoy most is the variety and this has continued to be the case over the course of my entire career to date. No two days are the same.
My team and I need to be very agile so that we can quickly reprioritise activities and plans based on changing circumstances. This also brings challenges, such as tight deadlines or the need for fast decision-making.
In my experience, however, these challenges are easily overcome when there is a strong and aligned team working together and communicating effectively. This is something I am very grateful to have with my current team.
Are you glad you made the decision to qualify as a Chartered Accountant at the start of your career?
Yes, without a doubt. My qualification as a Chartered Accountant has opened many doors and opportunities for me throughout my career.
It has been foundational to the work I do with my clients, whether that is delivering internal audit services, transforming governance, risk and internal control frameworks, or supporting the implementation of Sarbanes-Oxley Act (SOX) requirements, mandating strict reforms to improve financial disclosures and prevent accounting fraud.
Although much of this work focuses on strategic, operational and compliance risks, we are never too far away from considering the financial impact on the business.
Did you have a career plan starting out? How have your career goals evolved in the years since?
If I am completely honest, no, I didn’t set out with a long-term career plan. I knew I wanted to become a Chartered Accountant and work for organisations offering opportunities for career progression, alongside enriching professional and personal experiences.
I didn’t set out with the end in mind and could not have imagined some of the opportunities I have had along the way, including working with incredible clients, fantastic teams and on exciting projects while also being able to live and travel all over the world.
In the early part of my career, my approach was to say ‘yes’ to every opportunity that came along.
In more recent years—and particularly since I set myself the goal of becoming a Partner—my goal setting has become more deliberate and focused.
I want to keep growing and developing my professional experience and expertise, while also creating opportunities and experiences for my team and colleagues.
Tell us about the most important professional lessons you have learned in your career.
The three most important professional career lessons I have learned over the years are:
Be the role model for others you would have wanted for yourself.
Listen to those around you and take their feedback on board—but, ultimately, you have to trust and believe in yourself.
Most importantly, never forget that clients are individuals with their own aspirations and plans. Developing strong relationships at a personal level, as well as professionally, typically leads to healthy, trust-based and long-term client relationships.
How has the role of the Chartered Accountant evolved since you first joined the profession, and how do you think it will change in the years ahead?
The biggest change I have observed in our profession relates to technology and how it continues to impact the work we do.
First, there is the role technology plays in business, creating risk, but also opportunity.
Second, technology is now key to delivering accounting, auditing and consulting services.
When I first started with a big four firm in London, we didn’t even have individual laptops.
Instead, each engagement team had just one Mac computer, which came with its own wheely bag. The most junior person on the team (i.e. me) had to bring it to and from the office and client sites!
Times have changed so much since then, and I believe technology—in particular, data—will continue to play a critical role in our profession’s future development as emerging technologies, including AI, become even more prominent in business, accounting, risk consulting and wider society.
What advice would you offer young Chartered Accountants about forging a successful and fulfilling career?
My advice would be to take the time to truly understand your strengths, consider where and how you want to grow and develop professionally, and identify the roles that will give you energy and motivation while also allowing you to be your authentic self.
With these strands in place and the Chartered Accountancy qualification behind you, you will be in a strong position to grasp opportunities for a rewarding and enriching career.
What are your career plans from here on in?
That is a very good question! With EY’s new global leader, Janet Truncale, and our ‘All In’ global strategy in place, there are many exciting developments ahead.
For now, my focus is on my clients, growing our business and developing the teams I work with, as well as ensuring we manage and mitigate the risks we face as a firm.
These responsibilities are more than enough to keep me busy for the time being, but I am always open to new experiences and opportunities, so I will keep an open mind as to where my career will take me in the future—as everyone reading this should.