Essentials for all exam sittings

Valid identification

The only forms of i.d that are permitted is:

• drivers licence;
• passport;
• European government approved ID cards. 

Any other form of identification will not be accepted. For avoidance of doubt, you will NOT be permitted to present the following; Garda age cards, leap cards, work ID/security cards, college/university I.D cards, bank cards, GNIB cards, Public Services Cards, Gym ID etc. 

All name(s) on the valid photo I.D must match exactly with the name(s) the student has registered with Chartered Accountants Ireland. The I.D must be valid and in date. 

On the exam day, if a student presents an expired Passport, Drivers Licence or government issued identification or a non-permitted identification, this will be reviewed after and the exam result maybe forfeited. In this case, the student will have to purchase a resit exam and reschedule for on-demand exams only (CAP1 DEBK and CAP1 Law). For main exam sittings, the student should contact the relevant exam executive. During the onboarding phase, if a student fails to take a valid picture of their I.D or themselves, when prompted to do so, this will  result in a review of their exam and a possible forfeit of their exam result.

Preparing for exam day 

Applies to all exams being sat on the E-assessment platform.

Checklist

• The student must ensure they are using the current version of their browser and have downloaded the  ProctorU Chrome extension;
• It is strongly advised students test their equipment before sitting their exam. Visit the ProctorU page prior to the exam session to  Test their Equipment.

Students can only test their equipment once they have received their exam time/exam link (for CAP1 Management Accounting Interim Assessment, CAP2 Financial Reporting Interim Assessment, FAE AAFRP and main exams at all levels). Students will receive their time slot for these exams approx. 2 weeks before the exam day. 
Students should not try to create a ProctorU profile.

Students sitting their on-demand exams (CAP1 DEBK and Law only) can test their equipment once they have booked their time slot for these exams.
Students should not try to create a ProctorU profile.

Before receiving their exam time, students can check their camera and microphone  are working by using settings on their laptop and check their internet by doing an internet speed check;

• Both camera and microphone must be working in order to sit E-Assessment exams;
• The network being used should not contain 'Firewalls'. Firewalls may prevent the ProctorU invigilation extension or the camera on the laptop/desktop from working. Check with your I.T department to ensure these will not cause issues on the day of the exam. Students should avoid using 'Guest Wi-Fi networks, as this may cause the Firewall issue;
• Ensure there is sufficient RAM on your laptop. RAM is the speedy short-term memory it uses for running applications and opening files.

  To check your RAM- In the search bar type ‘About your PC’. Under ‘Device Specifications’ you will see a line named “Installed RAM” and this will tell you how much you currently have. Recommended RAM usage should be below 70% usage / 16 GB. If it exceeds this, students may have to delete some running applications;

• Students should prepare the environment in which they plan to take their exam. The area should be quiet and adequately lit. The student’s workspace must be clear of unauthorised materials. The student must check if the examination scheduled is an open book or closed book examination before the exam begins. The student must ensure the location is free from interruptions.

On exam day

Applies to all exams being sat on the E-assessment platform.

Checklist

• Any external monitors must be disconnected from laptops; If using a desktop students should only use 1 monitor;
• Students should place a ‘do not disturb’ sign on the door to prevent interruptions;
• Remove any non-religious headwear, earplugs/headphones, smartwatches before clicking the ’Start session’ button;
• Disconnect from VPN networks;
• At least 5 minutes before the scheduled time of the exam, the student should log into their student portal, select ‘my enrolments’ and click on the relevant exam, e.g. Law exam or the DEBK assessment . They will then be directed to the ProctorU homepage, where they can select start once the time arrives;
• Students must ensure their laptop/desktop speaker is un-muted at all times during the exam.
• Students camera must be switched on at all times for the exam duration;
• Have valid and in date I.D ready at their workspace as it will be needed for the onboarding phase; 
• The student must ensure their whole face is within the camera view and take a clear picture of themselves and their I.D during the onboarding phase;
• Students are permitted to have their mobile phone in the room with them. It must be kept out of reach and on silent. The online invigilator may call students if they experience issues during their exam;
• Students should have the 'Direct Live chat' readily available to contact ProctorU support in case an issue is encountered on the day; 
• If a student wishes to use the bathroom during the exam, they must speak into the screen and state they are taking a bathroom break.

System requirements

• A compatible browser: Google Chrome (preferred) or Mozilla Firefox

Systems/hardware not supported by E-Assessment

• Google Chromebooks
• Tablets (Nexus, iPad, Tab, Note, etc.)
• Smartphones / mobile devices
• Surface Pro or Surface RT
• Linux operating system
• Windows 10 in S mode or Surface RT
  Windows 10 S Mode can be disabled at your own discretion. However, once you switch out of S mode, Windows is not able to revert back into S mode. The change is permanent.
• No running inside virtual machine. You will be asked to reconnect using your host operating system to take your exam

Issues