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How to get started on E-Assessment

Essentials for all exam sittings

Valid identification

Students must ensure they have at least one of the following forms of identification on the day of the exam (valid and in date).

Permitted forms of I.D:

Drivers licence;
Passport;
European government approved ID cards.

Any other form of identification will not be accepted.
For avoidance of doubt,

Non-permitted forms of I.D (this list is not exclusive to)

Garda age cards;
Leap cards;
Work ID/security cards;
College/university I.D cards;
Bank cards;
GNIB cards;
Public Services Cards;
Gym ID etc.

All name(s) on the valid photo I.D must match exactly with the name(s) the student has registered with Chartered Accountants Ireland. The I.D must be valid and in date.

On the exam day, if a student presents an expired Passport, Drivers Licence or government issued identification or non-permitted identification, this will be reviewed after and the exam result maybe forfeited. In this case, the student will have to purchase a resit exam and reschedule for on-demand exams only (CAP1 DEBK and CAP1 Law). For main exam sittings, the student should contact the relevant exam executive. During the onboarding phase, if a student fails to take a valid picture of their I.D, when prompted to do so, this will result in a review of their exam and a possible forfeit of their exam result.

System requirements

Type	Minimum	Recommended
Compatible Browser		Google Chrome or Mozilla Firefox only - No other internet browsers are compatible
Web camera	640 x 480 resolution	1280 x 720 resolution
PC users	Windows 8 (Windows 10 S Mode is not supported)	Windows 10 (10 S mode is not supported)
Mac users	MacOS 10.13	MacOS 10.15
Internet download speed	1 Mbps	12 Mbps
Internet upload speed	1 Mbps	3 Mbps
RAM	4GB , less than 85% RAM usage	16 GB , less than 70% usage
CPU	More than 2 Core CPU, less than 85% usage	More than 4 Core CPU, less than 50% usage
Screen Resolution	1366 x768	1920 x 1080 or above

Important Notice for Mac Users - If students are intending to sit their exam using a MacOS, they will need to complete additional security steps before exam day to access their exam without issue. Students must grant Google Chrome or Firefox access to the new screen recording permission in order to share their screen for an invigilated session with ProctorU. These steps can be found here.

Systems & hardware not supported by E-Assessment

Microsoft Edge browser (Internet Explorer)
Google Chromebooks
Tablets (Nexus, iPad, Tab, Note, etc.)
Smartphones / mobile devices
Surface Pro or Surface RT
Linux operating system
Windows 10 in S mode or Surface RT
Windows 10 S Mode can be disabled at your own discretion. However, once you switch out of S mode, Windows is not able to revert back into S mode. The change is permanent.
No running inside virtual machine. You will be asked to reconnect using your host operating system to take your exam

Preparing for exam day

The checklist on preparing for exam day applies to all exams being sat on the E-assessment platform.

Preparing for exam day on E-Assessment - Checklist

On exam day

The checklist for the exam day applies to all exams being sat on the E-assessment platform.

On exam day - E-Assessment

On-boarding process for exams

The on-boarding process for the exam will not affect the students examination time. ProctorU reservations remain active in the students account for 15 minutes past the scheduled time. If they have exceeded the 15 minute window, the student will not be able to sit the exam. If this is an on-demand exam, the student will have to re-schedule their exam. For main exam sittings, the student should contact the relevant exam executive. If the student fails to show for an exam session, this will be counted as an attempt.

Students will be brought through the on-boarding process. This includes an acceptance of the terms and conditions. The student will be asked to take a photo of their valid and in-date Passport/Drivers Licence or government issued I.D. Please ensure the whole of the I.D is visible when taking the picture.

Opening of additional browsers, searching the internet or opening Excel or Word documents is strictly prohibited during the exam. All other browser windows will be locked down during the exam. If a student attempts to access additional internet browser, this will be flagged and logged.

If a student persists with attempting to open an additional internet browser or is caught using non-permitted material within the examination environment, the exam may be voided. The students attempt will be marked as unsuccessful/ fail. This information will be forwarded to Chartered Accountants Ireland and will be dealt with by the relevant individuals/board/committee. If permitted, the student must reschedule the examination through their student portal and pay the re-sit fee.

Students are not permitted to read the exam questions etc out loud. Once the student has completed the exam within the allotted time frame, the student must click the complete assessment button. A further two notification boxes will appear to confirm the student wishes to complete and end their assessment. Their script will be submitted and sent for marking.

Students then click the ‘End Session’ button to close down the session and browser. If a student fails to complete the exam within the allotted time-frame, the exam screen will timeout and the script will automatically be submitted.

Once the student has completed the exam/assessment, some training firms have requested that the student should remove the ProctorU extension. This is done by right-clicking on the 'Extension’ (Jigsaw) icon located at the top right of the screen. Click on the ProctorU Blue owl and select 'Remove from Chrome'. Please ensure that the ProctorU Chrome extension is downloaded again before taking the next exam.

Practice Papers

Students will have access to practice exam papers before they sit their on-demand exams, Interim Assessments and main exams. The Practice Papers will allow the student to become familiar with the question formats and the assessment platform before sitting their exams. The Practice Paper exams will not be marked or invigilated.

Issues

Disconnected from an exam

If a student gets disconnected from the exam, they will need to close their exam and their internet browser. Students must ensure that all windows are closed out properly. Once internet connection is back / fixed, the student will have to log back into their student portal to ‘My Enrolments’ and click the exam they are currently sitting. This will bring the student back to the ProctorU homepage and they will see a ‘Reconnect’ button.

Once the student clicks this they will be reconnected to the ProctorU exam session. The student will have to go through the environment check once again to ensure their exam environment is secure. Once the student passes the environment checks, the student will be granted access again to their exam. The questions answered up to the point of disconnection will be saved so the student will lose none of the work they've already done. They will continue the exam as normal and submit the exam by clicking the ‘Complete Assessment’ button.
If a student becomes disconnected from their exam, the exam time will not be paused. Students should reconnect to the exam as soon as possible.

If students are having difficulty reconnecting to their exam, use the 'Live Chat' for assistance.

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Technical issues during exam

If a student experiences technical difficulty during an exam, the online invigilator or exam executive may contact the student by phone. Students are permitted to have their mobile phone in the exam room; however, this must be placed away from their desk and kept on silent/vibrate. Students must ensure that their contact details are up-to date on their student portal as this contact number will be used if you experience technical difficulties.

ProctorU have Live support and is readily available if students are having trouble getting connected to their exam or other issues preventing students from taking or continuing with their exam.

ProctorU, the online invigilation platform also have 24/7 technical assistance available. Students can also access technical support before logging into take their exam.

Apply for reasonable accommodation for exams

Students may apply for reasonable accommodation on the basis of a disability (physical/learning) or a temporary impairment.

Students who wish to apply for reasonable accommodation must complete the r easonable accommodation application form and return it to the Disability Officer at least eight weeks before their first exam/interim assessment.

Students must provide, with their completed application form, up to date, original supporting medical evidence to support their application. No photocopies or scanned evidence will be accepted. The application must be posted, as emailed applications will not be accepted.

Students

Current students