Learning Pathway: Business Performance Management


 The monthly reports in most organisations show progress against financial and other objectives, but how are those objectives set and are they always the right ones?

This course is provided by a third party provider accountingcpd.net and the fee charged is exclusive of VAT

Venue details:  
Online EU, ,
Start date & time:  
01 January 2021 00:00
End date & time:  
01 January 2022 00:00
By registering for this course you have accepted the terms and conditions
Training ticket cost:  
3.50 Training Tickets accepted
CPD hours:  
Speaker details
First nameLast name
AccountingCPD. net


Product type:  
CPD online course
AccountingCPD.net, Strategic finance and management reporting

Booking with a training ticket

Once you have booked your course, you will receive an email with your booking confirmation. The steps you will need to follow to access your online course will arrive in a separate email within 48 hours of your order being processed.

Please be aware that participants will have access to this course for 120 days from the date of receiving access via email notification

Course overview

This learning pathway addresses the key elements of successful BPM:

  • A clear understanding of business processes
  • A clear understanding of customer requirements
  • Clear measures of performance
  • A system for managing and improving performance
  • Introduction to successful business performance management
  • Understanding business processes
  • Understanding financial objectives

Measure and managing customer requirements 

  • Measures of Business Performance – the voice of the process
  • Understanding the voice of the customer – internal
  • Understanding the voice of the customer – external
  • Measuring and managing the voice of the customer

Measures of Business Performance

  • The voice of the process meets the voice of the customer
  • Measures of business performance
  • Monitoring and managing business performance

Business strategy meets performance measurement 

  • Linking organisational goals with operational performance
  • Reporting data that drives improvement
  • The Balanced Scorecard and performance dashboards
  • Improving business performance
  • The role of KPIs

Driving performance improvement

  • A method for performance improvement
  • Podcast insights from professionals on BPM in practice
  • Final thoughts on BPM
  • Wrap up