Booking with a training ticket
Once you have booked your course, you will receive an email with your booking confirmation. The steps you will need to follow to access your online course will arrive in a separate email within 48 hours of your order being processed.
Please be aware that participants will have access to this course for 120 days from the date of receiving access via email notification
Course overview
This learning pathway addresses the key elements of successful BPM:
- A clear understanding of business processes
- A clear understanding of customer requirements
- Clear measures of performance
- A system for managing and improving performance
- Introduction to successful business performance
management
- Understanding business processes
- Understanding financial objectives
Measure and managing customer requirements
- Measures of Business Performance – the voice of the
process
- Understanding the voice of the customer – internal
- Understanding the voice of the customer – external
- Measuring and managing the voice of the customer
Measures of Business Performance
- The voice of the process meets the voice of the
customer
- Measures of business performance
- Monitoring and managing business performance
Business strategy meets performance measurement
- Linking organisational goals with operational
performance
- Reporting data that drives improvement
- The Balanced Scorecard and performance dashboards
- Improving business performance
- The role of KPIs
Driving performance improvement
- A method for performance improvement
- Podcast insights from professionals on BPM in practice
- Final thoughts on BPM
- Wrap up
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