Handling Challenging Conversations


Whether speaking to clients, colleagues or senior management, being able to handle conversations with increased confidence and skillset can make it easier to generate the outcomes you want. The aim of this course is to provide participants with skills and ideas that will allow them to conduct these conversations with increased confidence.

Venue details:  
Chartered Accountants House, , Dublin
Start date & time:  
21 October 2020 09:30
End date & time:  
21 October 2020 12:30
By registering for this course you have accepted the terms and conditions
Training ticket cost:  
CPD hours:  
Speaker details
First nameLast name
Eric Fitzpatrick


Product type:  
CPD course
Leadership and personal effectiveness

Who should attend

This course is suitable for accountants, and other business professionals, who interact with colleagues, clients and senior management, and on occasions face challenging conversations and want to handle them with increased confidence.

Course overview

  • The structure of a challenging conversation
  • The importance of rights and beliefs in handling difficult conversations
  • How to identify your communication strengths and style
  • How to handle aggression during a challenging conversation
  • Learning to say "NO" assertively
  • The role of listening in challenging conversations
  • How to frame language to get support for your idea or point of view
  • Questions - How to ask better questions and how to answer challenging questions with increased confidence
  • Recognise the roles that self-awareness and perception play in handling challenging conversations and tips for handing such conversations

Key learning outcomes

By the end of this course, participants will be able to:

  • Apply a deliberate structure to handling challenging conversations
  • Recognise your communication strengths and style
  • Say "No" with increased confidence
  • Handle aggression during challenging conversations
  • Apply tips and techniques for handling challenging conversations
  • Frame language to get support for ideas more effectively

Speaker bio

Eric is the owner of ARK Speaking and Training, an International Speaker, Corporate Storytelling Expert, Sales Presentations Expert, Executive Speaker Coach, and Corporate Trainer who works with entrepreneurs, SMEs and large organisations to help make how they communicate, clear, concise and compelling. He is the creator of T.R.U.E. Presentations, a tool that helped one organisation win a contract worth €1 million, he is the author of Persuade on Purpose and an ex-international soccer player.