HMRC revised Charter should focus more on the important role of agents

Aug 31, 2020


That’s according to the NI Tax Committee in its response to the consultation seeking views on HMRC’s Revised Customer Charter.

The Committee also highlighted the lack of reference to the cost of compliance within the revised draft of the Charter stating that it should still be an objective of HMRC that the costs of compliance be kept to a minimum.

The revised Charter, once finalised, should be promoted, and made more prominently available on GOV.UK. Compliance with the Charter should also be monitored by an independent body such as the National Audit Office, according to the Committee’s submissionto HMRC on the revised Customer Chartered.