Last month we highlighted to readers a November letter from HMRC to the CEOs of the Professional Bodies seeking a meeting to discuss HMRC services. The Professional Bodies responded jointly to that letter on 23 December 2024 and will be meeting with HMRC as proposed. Members will be updated on developments in Chartered Accountants Tax News and are reminded that you can feed back on HMRC services at any time to us by emailing tax@charteredaccountants.ie.
The response to HMRC sets out the key strategic issues for the various bodies and their members and focuses on HMRC’s strategic challenges in relation to improving its services the headlines from which are as follows:
- How can the demand for phone and post contact be reduced,
- The need for an electronic communication tool,
- The importance of establishing a system for progress tracking,
- Quality of advice available on HMRC helplines,
- Retaining phone and post services, and
- Compliance including the need for HMRC to address how it is currently utilising the compliance powers it has available.
Many of these are issues which the Institute has already highlighted to HMRC in previous discussions and several also featured in our pre-Budget submission in October 2024.
The letter did not address other key strategic areas such as raising standards and potential regulation of the tax profession and acknowledged that the £51m additional Government investment in HMRC announced in May 2024 is starting to impact.
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