Ahead of the 2023/24 self-assessment online filing deadline next month, HMRC has recently updated guidance to reflect that agents should expect to wait up to 40 working days for a response to postal applications to register for an agent services account or for agent codes for corporation tax and self-assessment (SA). Previously, HMRC aimed to respond within 28 working days.
If an agent already has a HMRC online services account and at least one authorised client (for SA, corporation tax, PAYE or VAT), the best action to take is to immediately create an agent services account online instead of applying by post.