Last week the Institute attended the launch event in London on 11 December for ICAEW and the Chartered Institute of Taxation’s (CIOT) joint report on HMRC services. The report was formulated after research was undertaken with 31 firms over a period of six weeks. You can download of a copy of the report here. The report contains a number of recommendations which will be of interest to tax practitioners and government officials alike. HMRC were represented at the meeting and answered questions from the audience frankly and openly.
The Institute also received a letter last month from HMRC on its services which proposes a meeting in 2025 to “review the current position and agree on our priorities.” The Institute will be engaging with this process as part of its ongoing and regular discussions with HMRC on service levels. Members can feedback on HMRC services at any time by email.
The new joint report from ICAEW and the CIOT contains 10 practical recommendations which you can read on page 6. Many of these recommendations reflect the Institute’s comments on HMRC service levels in its pre-budget letter to the Exchequer Secretary to the Treasury earlier this year.
Last month HMRC’s First Permanent Secretary and Chief Executive, Sir Jim Harra, gave oral evidence to the Public Accounts Committee on HMRC customer services and in particular ‘front line’ information on the Government’s additional investment in HMRC announced in the recent Budget and how this could impact on HMRC’s work.
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