HMRC has now sent an update on paper self-assessment returns filed where the self-assessment return was downloaded from GOV.UK and was not a paper form sent out in the post by HMRC. This confirms that such returns will not be rejected. The latest HMRC news and information bulletin is also available.
The full message from HMRC on filing paper returns is as follows:-
“Paper self-assessment returns which meet the criteria for an acceptable return will still be processed, and that includes copies of the SA100 downloaded from GOV.UK and sent in to HMRC by post. So, to confirm, returns will not be rejected if they were downloaded from GOV.UK rather than obtained from the order line.
However, the changes to the SA100 process are part of an overall change in approach by HMRC to encourage customers to interact with us digitally so we will continue to promote online filing, with the telephone option as the designated route for those who require a paper return, so that we can offer support to customers in getting online where possible. The order line has been set up so that there is a route for taxpayers to obtain a paper return without having to go online. This also provides an opportunity for HMRC to gain some insight and offer support to go digital as we know that digital capability can sometimes change through an individual’s lifetime.
We will continue to listen to your views and review processes to improve services for customers, which includes using information gathered from those who telephone us to help refine our future approach.”
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