Business Analyst

About The Institute

The world of professional accountancy is changing at an unprecedented pace, adapting to its crucial role in climate reporting, AI and emerging technologies, increasingly sophisticated regulation, and evolving ways of working. This pace of change ensures that the non-stop demand for professional accountants and their services will continue to grow and expand to 2030 and beyond.

Chartered Accountants Ireland, the longest established and fastest growing professional accountancy body on the island of Ireland, is changing rapidly too, drawing on best-in-class organisational design and state-of-art digital solutions to provide forward-looking education, support, and regulation to members, firms, and students in the years ahead. We are embarking on a business transformation programme, the most exciting and ambitious in our 135-year history.

Institute Values

The Institute seeks to ensure an environment based on its values of Innovation with Ambition, Collaboration for Impact, Speed and Simplicity, Trust, Inclusion, and For Tomorrow, For Good. Candidates should be able to demonstrate how these may apply to them in the role for which they are applying and how their previous experience is relevant to them.

The role: 

Chartered Accountants Ireland is embarking on a new Transformation Programme based on the outcomes from our newly updated Target Operating Model design work. The Transformation programme is expected to have four main workstreams, some of which include Target Operating Model work, our new digital experience platform (DxP), the future of Education delivery (Athena) & the creation of a Data Management office to support our new Data strategy. As we build our digital and technology capability, we are recruiting for a Business Analyst to lead one of the workstreams as mentioned above.

The Business Analyst will report to the PMO Lead, within the Programme Management team as part of a function led by the CIO whose team consists of professionals leading Programme Management, IT, Systems Architecture, Change Management, and Web.

We are looking for a Business Analyst with experience in supporting the development of business-critical front-end applications and ideally the selection, design, and implementation of new digital solutions (DxP). The role will be working on a combination of existing technologies and new digital solutions being acquired to support our Transformation programme.

This Business Analyst role will be a highly collaborative and business facing role covering the full software development lifecycle from lean canvas development, requirements gathering and elaboration through to UAT and go-live. They will collaborate closely with stakeholders across the organisation including suppliers, architecture, Web & IT development, and testing teams to ensure the solution delivers the agreed upon project requirements and meets expectations.

Key Responsibilities:

• Facilitate workshops with key stakeholders to create a lean canvas to identify the business need, the scope of the project, key stakeholders, key risks, and dependencies etc.
• Facilitate workshops with customers and end-users to collaborate on the design and testing of new solutions and/or processes.
• Gather and agree with end-users the functional and non-functional requirements aligning them towards industry best practice of your business process/software solution.
• Collaborate with stakeholders to agree and document detailed design and acceptance criteria for both functional and non-functional requirements and for project deliverables.
• Execute gap analysis against proposed technologies.
• Assume responsibility for planning the requirements gathering and management processes.
• Organise review and/or release of the documentation when required.
• Support the development teams by clarifying the requirements and design.
• Initiate the communication with members of other teams and across the business analysis team to ensure effective implementation of the proposed solution.

The candidate:

Required experience & skills:

• Experience in gathering requirements for a digital transformation.
• Experience ideally in collaborative design with customers and/or end-users.
• Strong facilitation skills
• Experience in writing user stories and product backlog.
• Can function as Product Owner for a development team.
• Experience with Business Process Re-Modelling & Notation (BPMN)
• Familiar with Scrum and Agile and ideally the ability to demonstrate thought leadership and coaching in these new ways of working.
• Industry knowledge in at least one of the following business processes:
• Collaboration: Google, Office365 or similar
• E-Commerce: Hybris, IBM Commerce Server, Oracle ATG or similar
• Financial applications: F&O or Business Central
• Content Management: Tridion Sites, Drupal, Adobe, WordPress, EPiServer or similar
• Customer Relationship Management: Salesforce, SugarCRM, MS Dynamics, Oracle CRM

The successful candidate will have the following:

• Strong analytical skills
• Strong presentation skills
• Effective communication and writing skills.
• Strong interpersonal and teamwork skills
• Strong user research skills
• Detail-oriented.
• Flexible to new situations and challenges 
• Ability to work independently and in an ambiguous environment

Flexible work arrangements

The Institute is seeking and encourages applications from experienced candidates who may be looking for flexible work arrangements. If such arrangements are being sought please bring these to the attention of your interviewer.

The Institute will use the information which you have provided in this form to respond to your request or process your application and will hold and protect it in accordance with the Institute's privacy statement, which explains your rights in relation to your personal data.  By submitting this application acknowledge you have read our privacy statement.

Chartered Accountants Ireland is an equal opportunities employer.

How to apply:

Applications, including curriculum vitae, should be sent directly via email to hr@charteredaccountants.ie or alternatively be sent via post to:

Human Resource Department
Chartered Accountants Ireland,
Chartered Accountants House,
47 Pearse Street,
Dublin 2