Digital Business Analyst

Full time - Permanent role
Role based in Chartered Accountants Ireland, Dublin

Chartered Accountants Ireland is the largest and fastest-growing accountancy body in Ireland, with over 170 employees, 28,500 members globally and almost 7,000 students. It is part of a worldwide community of some two million professionals in 190 countries. Chartered Accountants Ireland is embarking on a new strategic direction, known as Strategy 24.

The business analyst role will be placed within the digital first department and will report directly to the digital first director.  The digital first team consists of Digital Change Lead, Digital Transformation Lead, PMO Lead, QA Lead and Enterprise Architect. The role will involve close collaboration with these individuals.  

The role

We are looking for a Digital Customer Experience Business Analyst with experience in supporting the development of business-critical Front-End applications. This Business Analyst role will be a highly collaborative and business facing role covering the full software development lifecycle from lean canvas development, requirements gathering and elaboration through to UAT and go-live. They will work closely with stakeholders across the organisation including suppliers, architecture, Web & IT development, and testing teams to ensure the solution delivers the agreed upon project requirements and meets expectations.

Our Digital Strategy is underpinned by several newly established IT functions, namely: Quality Assurance, Infrastructure (Environments), IT Operations and Business Analysis. We are looking for candidates who can leverage the new methodology and processes as well as bringing their own thought leadership and expertise to the role.

Digital Business Analyst Key responsibilities

  • Facilitate workshops with key stakeholders to create a lean canvas to identify the business need, the scope of the project, key stakeholders, key risks, and dependencies etc.
  • Facilitate workshops with customers and end-users to collaborate on the design and testing of new solutions and/or processes
  • Gather and agree with end-users the functional and non-functional requirements aligning them towards industry best practice of your business process/software solution
  • Work with stakeholders to agree and document detailed design and acceptance criteria for both functional and non-functional requirements and for project deliverables
  • Execute gap analysis against proposed technologies
  • Assume responsibility for planning the requirements gathering and management processes
  • Organise review and/or release of the documentation when required
  • Support the development teams by clarifying the requirements and design
  • Initiate the communication with members of other teams and across the business analysis team to ensure effective implementation of the proposed solution.


Required experience & skills

  • Experience in gathering requirements for a digital transformation
  • Experience ideally in collaborative design with customers and/or end-users
  • Strong facilitation skills
  • Experience ideally in writing user stories and product backlog
  • Can function as Product Owner for development team
  • Experience with Business Process Modelling & Notation (BPMN)
  • Experience with writing Use Cases 
  • Familiar with Scrum and Agile and ideally the ability to demonstrate thought leadership and coaching in these new ways of working
  • Industry knowledge in at least one of the following business processes:
    • Collaboration
    • E-Commerce
    • Content Management
    • Customer Relationship Management
  • Experience of design & implementation of market leading packages in the above functional areas is a plus, examples below:
    • Collaboration: Google, Office365 or similar
    • E-Commerce: Hybris, IBM Commerce Server, Oracle ATG or similar
    • Content Management: Tridion Sites, Drupal, Adobe, WordPress, EPiServer or similar
    • Customer Relationship Management: Salesforce, SugarCRM, MS Dynamics, Oracle CRM

The successful candidate will have the following:

  • Strong analytical skills
  • Strong presentation skills
  • Strong communication and writing skills
  • Strong interpersonal and teamwork skills
  • Strong user research skills
  • Detail-oriented
  • Flexible to new situations and challenges 

How to apply:

Applications, including curriculum vitae, should be sent directly via email to or alternatively be sent via post to:

Human Resources
Chartered Accountants Ireland,
47 Pearse Street,
Dublin 2

Chartered Accountants Ireland is an equal opportunities employer.

Chartered Accountants Ireland (“The Institute”) is a membership body representing over 26,000 influential members throughout the globe. Our role is to educate, represent and support our members.

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