Student Services Executive

Chartered Accountants Ireland is recruiting a Student Support Executive in Education & training Department. This role will support and guide students’ educational path to the Chartered Accountant qualification (ACA) on the island of Ireland.

Permanent role
Full time 
Role based in Chartered Accountants House, Dublin

Chartered-accountants-ireland-min

Chartered Accountants Ireland (“The Institute”) is a membership body representing over 26,000 influential members throughout the globe. Our role is to educate, represent and support our members.

The Education & Training Department of Chartered Accountants Ireland is responsible for the education, training and assessment of approx. over 6,000 students. These students are training in the business, financial services, public and retail sectors.

The overall purpose of the Student Services team is to enhance the customer experience and drive its education delivery. Student Services is charged with delivering quality programmes of education.  There are three academic years – CA Proficiency 1 (CAP1), CA Proficiency 2 (CAP2) and the Final Admitting Exam (FAE) in the qualification. 

The Role:

The Student Services Executives at each level will be responsible for the day-to-day running of the Institute’s education programmes. The areas of responsibility cover:

  • Course planning
  • Lecturer management and development
  • Materials development
  • Customer service & collaboration with external stakeholders
  • Student Administration

Reporting to: Programme Leader 

The Expectations:

Course Planning

  • Liaise with lecturers to publish a course timetable in advance of each academic year.
  • Organisation of venues for each course centre and assessment. 
  • Coordination and invigilating of assignment days and mock examinations.

Lecturer management and development

  • Work closely with lecturers, ensuring effective two-way communication at all times.
  • Provide support and assistance such that lecturers are empowered to deliver to the best of their ability.
  • Ensure regular contact with lecturers before and after sessions to identify any areas of concern.
  • Provide feedback on lecturer and student performance.
  • Liaise with regional course coordinators to ensure the smooth running of all courses and assessments.

Materials development

  • Liaise with subject leaders and authors to compile and annually publish a fully harmonised, comprehensive suite of support materials for each subject.
  • Work with subject and programme leaders to develop other student supports.
  • Manage course content on the student website.
  • Manage recording of online content.
  • Data management; filing and archiving of related documentation.

Customer Focus & Collaboration

  • Provide proactive support, advice and assistance to students in relation to their studies.
  • Regularly attend class groups to ensure issues are discovered and dealt with proactively.
  • Respond to all student queries within agreed time frames.
  • Collaborate effectively internally sharing information and operating within structures of the Institute.
  • Dealing with general student queries.
  • Liaising with colleagues across the organisation to ensure process completion.
  • Other duties as assigned.

The Candidate:

The Student Support Executive should have demonstrable experience in a customer centric culture providing best in class customer centric engagement. Experience in the education or professional services sector is preferable but not essential.

Other skills required:

  • Have exceptionally strong customer orientation and organisational skills
  • Strong written and verbal communication skills with experience of compiling professional correspondence including letter writing / email etc.
  • Have a keen interest in keeping up-to-date with changes that will affect the delivery of education and the student experience.
  • Excel at managing a diverse and challenging workload, varying from complex administrative functions to people management.
  • Have the ability to process large volumes of information.
  • Have excellent communication and influencing skills.
  • Be personally effective, managing priorities and deadlines.
  • Experience in working in a continuous improvement environment.

Normal working hours are weekdays 9.00 – 5.30 with one hour for lunch. However, flexibility is essential as attendance at occasional weekend and evening events will be required. 

How to apply:

Applications, including curriculum vitae, should be sent directly via email to hr@charteredaccountants.ie or alternatively be sent via post to:

Human Resources
Chartered Accountants Ireland,
47 Pearse Street,
Dublin 2

Closing date for receipt of applications is close of business Friday 9th February 2018.

Chartered Accountants Ireland is an equal opportunities employer.

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