• Current students
      • Student centre
        Enrol on a course/exam
        My enrolments
        Exam results
        Mock exams
      • Course information
        Students FAQs
        Student induction
        Course enrolment information
        F2f student events
        Key dates
        Book distribution
        Timetables
        FAE elective information
        CPA Ireland student
      • Exams
        CAP1 exam
        CAP2 exam
        FAE exam
        Access support/reasonable accommodation
        E-Assessment information
        Exam and appeals regulations/exam rules
        Timetables for exams & interim assessments
        Sample papers
        Practice papers
        Extenuating circumstances
        PEC/FAEC reports
        Information and appeals scheme
        Certified statements of results
        JIEB: NI Insolvency Qualification
      • Training and development
        Mentors: Getting started on the CA Diary
        CA Diary for Flexible Route FAQs
        Training Development Log
      • Admission to membership
        Joining as a reciprocal member
        Admission to Membership Ceremonies
        Admissions FAQs
      • Support & services
        Recruitment to and transferring of training contracts
        CASSI
        Student supports and wellbeing
        Audit qualification
        Diversity and Inclusion Committee
    • Students

      View all the services available for students of the Institute

      Read More
  • Becoming a student
      • About Chartered Accountancy
        The Chartered difference
        Student benefits
        Study in Northern Ireland
        Events
        Hear from past students
        Become a Chartered Accountant podcast series
      • Entry routes
        College
        Working
        Accounting Technicians
        School leavers
        Member of another body
        CPA student
        International student
        Flexible Route
        Training Contract
      • Course description
        CAP1
        CAP2
        FAE
        Our education offering
      • Apply
        How to apply
        Exemptions guide
        Fees & payment options
        External students
      • Training vacancies
        Training vacancies search
        Training firms list
        Large training firms
        Milkround
        Recruitment to and transferring of training contract
      • Support & services
        Becoming a student FAQs
        School Bootcamp
        Register for a school visit
        Third Level Hub
        Who to contact for employers
    • Becoming a
      student

      Study with us

      Read More
  • Members
      • Members Hub
        My account
        Member subscriptions
        Newly admitted members
        Annual returns
        Application forms
        CPD/events
        Member services A-Z
        District societies
        Professional Standards
        ACA Professionals
        Careers development
        Recruitment service
        Diversity and Inclusion Committee
      • Members in practice
        Going into practice
        Managing your practice FAQs
        Practice compliance FAQs
        Toolkits and resources
        Audit FAQs
        Practice Consulting services
        Practice News/Practice Matters
        Practice Link
      • In business
        Networking and special interest groups
        Articles
      • Overseas members
        Home
        Key supports
        Tax for returning Irish members
        Networks and people
      • Public sector
        Public sector presentations
      • Member benefits
        Member benefits
      • Support & services
        Letters of good standing form
        Member FAQs
        AML confidential disclosure form
        Institute Technical content
        TaxSource Total
        The Educational Requirements for the Audit Qualification
        Pocket diaries
        Thrive Hub
    • Members

      View member services

      Read More
  • Employers
      • Training organisations
        Authorise to train
        Training in business
        Manage my students
        Incentive Scheme
        Recruitment to and transferring of training contracts
        Securing and retaining the best talent
        Tips on writing a job specification
      • Training
        In-house training
        Training tickets
      • Recruitment services
        Hire a qualified Chartered Accountant
        Hire a trainee student
      • Non executive directors recruitment service
      • Support & services
        Hire members: log a job vacancy
        Firm/employers FAQs
        Training ticket FAQs
        Authorisations
        Hire a room
        Who to contact for employers
    • Employers

      Services to support your business

      Read More
☰
  • Find a firm
  • Jobs
  • Login
☰
  • Home
  • Knowledge centre
  • Professional development
  • About us
  • Shop
  • News
Search
View Cart 0 Item

Chartered Accountants Ireland

  • Home/
  • About us/
  • Work with us/
  • Vacancies/
  • Student Services Executive
☰
  • About us
  • Our governance
    • Council
      • Council summaries
    • Charter, bye-laws, regulations and code of ethics
    • President & office bearers
    • Oversight Board
    • Past presidents
    • Leadership team
    • Chartered Accountants Ireland Professional Standards
    • Annual report
    • General meetings
    • Amalgamation with CPA Ireland
  • What we do
    • Our impact
    • Strategy27
    • District societies
    • Young Professionals
    • Customer services principles
    • Offer your time
  • Who we work with
    • Chartered Accountants Worldwide
      • Chartered Accountants Worldwide Network USA
    • GAA Global Accounting Alliance
    • Mutual Reciprocity Agreements
    • Accountancy Europe
    • IFAC - International Federation of Accountants
    • CCAB/CCAB-I
    • Accounting Technicians Ireland
    • Chartered Accountants Ireland Educational Trust
    • CAVA Chartered Accountants Voluntary Advice
      • Do you need advice?
      • Can you volunteer?
      • Volunteer FAQs
  • Work with us
    • Vacancies
      • Technical Product Owner
      • Head of Public Policy
      • Quality Assurance Manager
      • Student Services Executive
    • Diversity and inclusion statement
    • Gender Pay Gap report
  • Chartered Accountants Ireland social media
    • Directory of Institute social media channels
    • LinkedIn group policy
  • Contact us form
    • Location

Student Services Executive

Term: 12 month fixed term contract
Hours: full time
Location: hybrid working arrangement in Chartered Accountants Ireland, Dublin Office 

About the Institute

Chartered Accountants Ireland is Ireland’s leading professional accountancy body, representing over 39,000 members in over 100 countries and educating 6,600 students. Its members provide leadership across both the public and private sector, bringing experience, trusted expertise, and strict standards to all aspects of their work. As the largest professional body on the island of Ireland, Chartered Accountants Ireland engages with several stakeholders including governments, policy makers, regulators, and business groups on key issues affecting the profession and the wider economy. Chartered Accountants Ireland supports members at every stage of their career from education to qualification to continuing professional development. 

Institute values

The Institute seeks to ensure an environment based on its values of Accountability, Openness, Excellence and Forward Thinking. Candidates should be able to demonstrate how these may apply to them in the role for which they are applying and how their previous experience is relevant to them.

Summary of Role

 The Student Services Executive role is responsible for providing a positive experience for all students at the Institute. The role is based within a wider operational team who will maintain and enhance the Institute’s reputation as a leader in accountancy education. The student operations team is responsible for key areas such as learner experience, exams operations, student communications, training monitoring and student support.

The overall purpose of the Student Services operational team is to enhance student experience, serve the requirements of accountancy firms and drive education delivery. Student Services is charged with delivering quality programmes of education, which are delivered online via on-demand content and live webinars. Members of this team will also provide admission, access and examination support to students and firms.

Reporting to: Programme Manager

Executives will have a main functional focus of expertise, typically in one area such as Education, Examinations, Training or Student Supports, as outlined below. However, as a member of the Student Services operations team, the executive is expected to have a broad working understanding of other operations and will work closely with fellow team members to provide a seamless experience for the student.

Key Responsibilities

  • Develop and maintain a thorough understanding of the Education Department functions, processes, procedures, and regulations.
  • Manage the student query inbox, responding to computer-based and phone queries within agreed timeframes.
  • Assess eligibility and exemption applications.
  • Dealing with student and firm queries in relation to all aspects of training.
  • Manage any exceptional applications that cannot be accommodated by the online application system.
  • Registration of student contracts.
  • Develop and maintain a detailed knowledge of customer needs and expectations.
  • Maintain quality control over the transfer of information to key stakeholders.
  • Identify re-occurring themes in student communications and suggest strategies internally and externally to proactively enhance the student / firm experience.
  • Work with colleagues to resolve issues to the satisfaction of the Institute and customer within agreed timeframes.
  • Monitor student and firm satisfaction levels.
  • Account management of recognised training firms in line with agreed Service Level Agreements.
  • Data integrity checking, filing of application forms and spreadsheets.
  • Guiding training partners and students through issues arising during transfer and termination of training contracts and providing detailed information on alternative routes to membership.
  • Liaising with colleagues across the organisation to ensure that all processes are completed against agreed timeframes.
  • Supporting the education team on a range of student initiatives as part of our new strategy for the future of Chartered Accountants Ireland education.

Skills and Experience

  • Previous customer service experience is required.
  • Experience within the education industry is a distinct advantage.
  • Excellent communication skills (verbally and written) to manage all stakeholder levels.
  • Strong IT skills, experience with CRM systems and Microsoft 365 preferable.
  • Ability to prioritise and strong decision-making skills.
  • A keen interest in keeping up to date with changes that will affect customers within the Institute.
  • Work accurately at a fast pace, with strong attention to detail.
  • Always maintain a professional manner when dealing with stakeholders.
  • Want to build a long-term relationship with students and firms.
  • An interest in process improvement and automating processes where applicable.
  • Ability to stay calm under pressure when dealing with stakeholders.

Flexible work arrangements

The Institute is seeking and encourages applications from experienced candidates who may be looking for flexible work arrangements. If such arrangements are being sought please bring these to the attention of your interviewer.

The Institute will use the information which you have provided in this form to respond to your request or process your application and will hold and protect it in accordance with the Institute's privacy statement, which explains your rights in relation to your personal data.  By submitting this application acknowledge you have read our privacy statement.


Chartered Accountants
Ireland is an equal opportunities employer.

How to apply:

To apply please click the link below:

Student Services Executive

Was this article helpful?

yes no

The latest news to your inbox

Please enter a valid email address You have entered an invalid email address.

Useful links

  • Current students
  • Becoming a student
  • Knowledge centre
  • Shop
  • District societies

Get in touch

Dublin HQ 

Chartered Accountants
House, 47-49 Pearse St,
Dublin 2, D02 YN40, Ireland

TEL: +353 1 637 7200
Belfast HQ

The Linenhall
32-38 Linenhall Street, Belfast,
Antrim, BT2 8BG, United Kingdom

TEL: +44 28 9043 5840

Contact us

Connect with us

Something wrong? Is the website not looking right/working right for you? Browser support
Chartered Accountants Worldwide homepage
Global Accounting Alliance homepage
CCAB-I homepage
Accounting Bodies Network homepage

© Copyright Chartered Accountants Ireland 2020. All Rights Reserved.

☰
  • Terms & conditions
  • Privacy statement
  • Event privacy notice
  • Sitemap
LOADING...

Please wait while the page loads.