HMRC strike action over the coming weeks

HMRC has contacted us to advise of industrial action in the coming weeks in the period to Friday 14 February 2025. According to HMRC, “robust plans are in place” to ensure  it is able to continue delivering critical services.

HMRC has advised that its Employer Services phone line and webchat will be open daily from 8am-6pm as usual, however callers may experience longer wait times.  

The helplines expected to be affected are:

• The Employer helpline,  and

• The Construction Industry Scheme helpline.  

HMRC has advised that it will keep the opening hours and service levels under review and will update us in advance of any changes. There are currently no expected impacts on other services. 

HMRC is also updating taxpayers and agents on GOV.UK and via recorded message on its helplines. Callers will hear a message which tells them about the industrial action and the increased waiting times. This message is also encouraging callers to use digital services. 

HMRC is strongly encouraging the use of digital services rather than waiting to speak on the phone. Some of the main topics callers call these helplines about, which they can do online are: 

• get a quick answer to queries using the digital assistant,

• Check the status of your CIS refund in the ‘Where’s My Reply’ tool (only call if the date has passed), and

• Check your balance in the Business Tax Account.  

For technical support with online services use the Online Services helpdesk.