Revenue has launched a new Customer Charter which outlines the principles for service delivery and the mutual expectations in dealings between Revenue and its customers.
The Charter emphasises that Revenue’s primary service delivery channel is digital and outlines that the digital self-service channels process millions of customer transactions annually. Revenue recognises that some customers may, due to their personal circumstances, have difficulty in using the digital services and that a network of trained Access Officers is available to assist persons with a disability in accessing services provided by Revenue. Revenue will also provide virtual and in-person appointments where necessary.
The Charter affirms the commitment by Revenue to transparent accountability, including the publication of regular performance reports on service delivery.
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