Ooops, your process has timed out!


A member of our Finance team will get back to you as soon as possible, please allow time for our staff to respond. Alternatively, you can contact our Publishing team if the product you tried to purchase is a book or you can contact our CPD team if the product you tried to purchase is an event.

Most staff are on leave until 2 January 2018 so our responses will take longer than usual during this period, apologies for any inconveniences caused.

Sorry, the page timed out while processing your payment.

We can't seem to complete the order process due to a time out issue. Payment may have been taken for the order already. Please follow below instruction to verify.

What to do next?

  1. Please do not try to process payment again as you could be charged again for the same product.
  2. Contact a member of our Finance/Publishing/CPD team with the following details:
    • Your UserID
    • The date/time of when you tried to process the payment in question
    • The name of the product you were trying to purchase at the time
Contact details