Booking with a Training Ticket
Once you have booked your course, you will receive an email with your booking confirmation. The steps you will need to follow to access your online course will arrive in a separate email within 48 hours of your order being processed
Please be aware that participants will have access to this course for 120 days from the date of receiving access via email notification
Course overview
Wrong assumptions
- What are the foundations of bad data?
- What wrong assumptions do we make?
- Why do we assume we know the answer?
- Why do we assume cause and effect?
- What are the problems with targets?
- What are the problems with ranking performance?
Confusing data presentation
- What types of data presentation can cause confusion?
- What's the problem with using single-point
comparisons?
- Why aren't Red, Amber, Green displays useful?
- What are the risks of using ratios and percentages?
- What are the problems with averages and rolling
averages?
- Why aren't pie charts useful for measuring
performance?
- Why should we avoid using spider diagrams?
- How can too much or too little data cause confusion?
- How can measuring productivity drive bad data?
Effective data presentation
- What are the principles of good data analysis?
- What are the tools of clean data?
- What is a run chart?
- What does a control chart show?
- What can a control chart tell us about variation?
- How do we construct a control chart?
- How should we express percentages and ratios?
- What is the Pareto chart?
- What do histograms show?
- How do these tools aid effective performance analysis?
Using data to improve performance
- How do we analyse performance data?
- How do we monitor cost control?
- How do we improve cost control?
- What is the structure for performance management?
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