From Monday 5 September 2022, and after completing a trial process, HMRC aims to respond to progress chasing phone calls in respect of corporation tax repayments within one working day, in scenarios where the company has waited more than eight weeks since submitting its claim. HMRC advises that it is monitoring the turnaround of cases closely and in real time.
As part of this process, corporation tax telephone advisers are expected to escalate cases meeting these criteria to a technical adviser in real time. If a technical adviser is not available to respond in real time, the company will be added to a list to be worked by a technical adviser within one working day.
HMRC also clarified that in most cases, HMRC will not need to speak with the company or its agent to resolve their claim. Any repayment due is expected to be in the relevant bank account within five working days from the time the case is resolved.
HMRC will only make contact within one working day where further information is required. If a company has not heard from HMRC and has not received money into their account within six working days, please contact HMRC again.