Thank you to all the members who brought a touch of glamour to Sligo Races on Thursday 10 August at Sligo Racecourse. Society Chair Marion Prendergast and members enjoyed the exciting day of races. Photos from the day can be viewed here.

In the digital age, cyber threats redefine business acquisitions. Mark Butler explores four reasons for prioritising cyber security due diligence, ensuring informed decisions and resilience When considering the purchase of a business, it is essential to conduct a comprehensive assessment of potential risks. Technology risks, particularly cyber threats, have become increasingly significant in today’s digital age. Therefore, prioritising cyber security as part of the due diligence process is crucial to gain a complete view of potential risks, allowing you to make informed decisions and plan accordingly. There are four compelling reasons why a cyber security audit should be a priority in the due diligence process when buying a business. 1. Assessing the business’s technology infrastructure The technology infrastructure of a business plays a vital role in its operations. Cyber security due diligence provides valuable insights into the robustness of the existing infrastructure, including networks, systems, software and hardware. By assessing the vulnerabilities and weaknesses within the technology stack, you can better understand the potential risks and associated costs of upgrading or securing the infrastructure post-acquisition. This knowledge allows you to make informed decisions about the integration process and develop a strategic technology roadmap. 2. Safeguarding sensitive data During a business acquisition, you gain access to the target company’s data, including client information, intellectual property, financial records and employee data. Conducting cyber security due diligence allows you to evaluate the effectiveness of existing security measures that protect this sensitive information. Identifying vulnerabilities and potential data breaches early on can help you implement necessary safeguards and protect the integrity and confidentiality of critical data assets. 3. Mitigating financial and legal risks A cyber security breach can have significant financial and legal consequences for a business. By conducting due diligence, you can identify potential risks that may result in financial loss, such as data breaches, regulatory non-compliance or legal liabilities. Understanding these risks beforehand enables you to negotiate appropriate terms in the acquisition agreement, allocate resources for remediation, and potentially even adjust the purchase price to account for any necessary investments in cyber security. 4. Maintaining business continuity and reputation A successful business acquisition hinges on maintaining continuity and preserving the target company’s reputation. A cyber security incident can disrupt operations, damage customer trust and tarnish the brand image, resulting in financial losses and decreased market value. You can identify potential threats and develop a robust incident response plan by conducting cyber security due diligence. This proactive approach ensures that the necessary measures are in place to minimise the impact of any cyber security incidents and protect the business’s continuity and reputation. Cyber security has become an essential aspect of business risk management in today’s interconnected world. When buying a business, prioritising cyber security within the due diligence process allows you to comprehensively assess technology risks, safeguard sensitive data, mitigate financial and legal risks, assess the technology infrastructure, and maintain business continuity and reputation. The due diligence process is a critical time to ensure you fully understand all potential issues, especially technology, allowing you to address risks and, in turn, plan to deal with them proactively. Mark Butler is Managing Partner at HLB Ireland

In today’s entrepreneurial landscape, high-quality professional services, especially in accountancy, are in demand beyond the allure of technology ventures. John Carolan outlines key strategies to build a successful accountancy practice Technology businesses may seem the default entrepreneurial dream, but there is plenty of demand for high-quality professional services firms in today’s market too, especially accountancy. After all, even the tech founders need accountants. Building a thriving accounting firm requires strategic planning, consistent effort and a focus on client satisfaction. All Chartered Accountants know that accounting is about people as much as it is about numbers. If you’re thinking of going out on your own, there are a few key actions to take to build a successful practice. 1. Define your niche and value proposition Like in any marketing process, you must identify underserved areas and gaps in the market. Once you’ve established that, it is crucial to define your niche and develop a unique value proposition. Identify the specific areas of accounting in which you excel and target your marketing efforts towards those areas, allowing you to establish yourself as an expert in the field and making it easier to attract clients who are seeking specialised services. 2. Cultivate strong client relationships The cliché that “people buy from people” is true. Building lasting relationships with your clients is vital for the success of your accounting firm. Happy clients become referral partners and can play a big role in you building a profitable firm. Implement a client-relationship management system to track interactions, preferences and feedback. Clients who trust and value your services are more likely to refer your firm to others, contributing to the growth of your business. Invest time and effort in understanding your clients’ needs and delivering personalised solutions. It’s also vital to schedule regular check-ins with clients to discuss their evolving needs and deal with any issues. Regularly communicate with your clients, provide them with timely updates, and be proactive in addressing their concerns. Building strong client relationships will not only help retain existing clients but also attract new ones through positive word-of-mouth. 3. Embrace technology and automation Technology plays a significant role in the modern accounting landscape. To build an accountancy practice, it is essential to leverage automation tools to streamline your processes, enhance efficiency and deliver higher-quality services. Research and invest in accounting software that suits your firm’s needs and provides automation capabilities that integrate with other systems, such as payroll and invoicing, to improve accuracy and reduce manual errors. Automation can also free up your time, allowing you to focus on more value-added activities such as strategic planning and client advisory services. In addition, train your staff to use the software effectively to maximise its benefits and stay updated with the latest technological advancements in the accounting industry to remain competitive. 4. Develop a strong online presence Having a strong online presence is crucial for any business, including accounting firms. It’s also important to realise your clients are not going to compare you only with their experiences of other accounting firms. They’re going to compare you with their online experiences. A well-designed and user-friendly website serves as a platform to showcase your expertise, share informative content and attract potential clients. Invest in professional web design, ensure your website is mobile-friendly and optimise your website content with relevant keywords to improve search engine rankings. Remember to actively engage in social media platforms and create valuable content, such as blog posts or webinars, to establish yourself as a thought leader in the industry. 5. Invest in continuous learning and professional development To stay ahead in this evolving profession, it is crucial to invest in continuous learning and professional development. Future-proof yourself and your firm by staying up to date on relevant trends. Encourage your staff to pursue relevant certifications, attend industry conferences and seminars, and engage in ongoing training programmes. By staying updated with the latest accounting regulations, industry trends and technologies, your firm can deliver superior services and maintain a competitive edge. It’s also worthwhile to build your own group of trusted advisors of Chartered Accountants. There is a willingness to share best practices and a good chat in professional networks. And the tried and tested market intelligence you gain access to is worth its weight in gold. John Carolan is the founder of Solve Outsource

As businesses contend with rapid transformation introduced by artificial intelligence, learning how to lead and empower your workforce through the uncharted terrain of technological disruption is critical, says Patrick Gallen The world around us is changing at a pace that appears to be exponential at the very least. The inception of advanced artificial intelligence (AI) learning systems such as Open AI’s ChatGPT has allowed the technology to take centre stage on the world podium, not entirely for the right reasons. While presenting itself with a wealth of benefits, such as instant data and content generation, many fear that the uncharted growth of AI may pose risks to our way of living. Irrespective of views, however, one thing remains clear: the age of AI has begun, and it has already made its mark on the corporate workforce. ­ The advent of such technologies has already begun to disrupt businesses across all areas, from day-to-day internal operations to automating tasks that once took hours of calculation. As companies start to tread through these exciting times, their employees must be guided effectively through the change process. Support holistic learning In a recent podcast, Michelle Weise, author of Long Life Learning: Preparing for jobs that don’t even exist yet, outlined the main topics that prepare companies and their employees for industry changes that are or are yet to come to the fore. First, it is argued that firms should create a learning ecosystem that supports employees as holistic learners with a diverse education history, allowing them to better adapt to prospective change. Leaders must act as role models for their employees, allowing them to raise alternative viewpoints or spark debate before concluding a decision. Sharing views across all levels and offering constructive feedback can bridge knowledge gaps and strengthen employee rapport. Leaders should also use these opportunities with their employees to seek upward feedback, allowing them to identify how they can assist their workforce more effectively. Don’t fear AI Weise also outlines that firms should teach their employees to be “dangerous” enough to exploit emerging technologies to avoid falling behind. Take Nokia and Blackberry, two hallmark examples of companies that failed to adapt to change in time. With the emergence of advanced AI learning systems, companies and employees should challenge the technology, not fear it. Educating employees about the purpose of AI and its benefits will be vital to ensure a common ground between leader and employee. Workshops, seminars and upskilling will be critical to the change process. Understand your employees’ skillsets In addition, Weise discusses the importance of understanding your employees’ skills at a granular level. The abrupt introduction of ChatGPT has shifted the corporate mindset from “what we already know” to “what we need to know”. By gaining a deeper understanding of your employees’ competencies, firms can identify those more competent in tech and AI, allowing them to assist individuals who may struggle with the change process more than others. Firms should encourage their knowledgeable employees to take on a trainer’s role, allowing them to share their skillsets and competencies with other employees. Facilitating and promoting internal training with employees can create a continuous learning and development culture, further catalysing the change process.    With the rapid development of AI in the last several months, the corporate workforce has been turned on its head. The very way in which we work was transformed overnight, prompting urgent change at a global scale. Leading your workforce in a way that promotes understanding, cohesion and growth will help firms adapt to the uncertain world of AI and what lies ahead. Patrick Gallen is Partner of People and Change at Grant Thornton

In this week’s public policy bulletin, we provide an update on our recent nationwide members forums on the issue childcare in Ireland and Northern Ireland. We also take a take a look at some of our recent submissions to Government on policy issues such as the private rental sector and the right to request remote work. Members forums on childcare The Institute’s public policy team were delighted to meet with members over the past month at our Member Forums on the topic of childcare. Members from across the island shared valuable insights into how the current systems of childcare (both in the Republic of Ireland and Northern Ireland) have impacted their careers as working parents to date. Members also shared their opinions on how they feel the current systems of childcare supports could be improved to better assist working parents on both sides of the border.  We would like to express our sincere thanks to every member who attended these important forums (and others who submitted written comments) as we collate the feedback we received and develop our advocacy agenda on this hugely important topic.  If anyone would like to contribute further information to us, please email stephen.lowry@charteredaccountants.ie. Response to the Irish Government’s public consultation on its review of the private rental sector Last week, the Institute’s tax and public policy team, under the auspices of the Consultative Committee of Accountancy Bodies – Ireland (“CCAB-I”), submitted a response to the Government’s public consultation on the private rental sector. Our response outlined the pension policy implications arising from longer term renting and the overall decline in homeownership rates seen in recent years. Our comments also proposed a suite of new tax measures that would accelerate investment in retrofitting works by landlords, stem their exodus from the market, while at the same time improving security of tenure for tenants. You can read the full submission here. Submission to Ireland's Workplace Relations Commission on the development of a Code of Practice to govern requests for remote work   Following the passage of the Work Life Balance and Miscellaneous Provisions Act 2023, the Workplace Relations Commission (which has been tasked with the responsibility of drafting a Code of Practice to govern requests for remote working) launched a public consultation on the issue. The Institute’s public policy team provided a response to the WRC’s consultation in which we stressed the importance of the Code being produced in a timely fashion and moreover, in clear and unambiguous language. Doing so will be vital to ensuring that both employers and employees alike have a clear understanding of the framework within which they can exercise their rights, obligations and entitlements under the parent Act. You can read the full submission here.

The Institute has today released Technical Release 02 2023 Solicitors Accounts Regulations 2023  This publication has been jointly developed by the member bodies of the Consultative Committee of Accountancy Bodies – Ireland (CCAB-I), being the Institute of Chartered Accountants in Ireland, the Association of Chartered Certified Accountants, the Institute of Certified Public Accountants and the Chartered Institute of Management Accountants. The Law Society have recently introduced new Solicitors Accounts Regulations, which came into operation on 1 July 2023, and apply to accounting periods beginning on or after that date. The new Regulations build on the 2014 Regulations and seek to increase protection for money held in client bank accounts. TR 02/2023 is intended to provide information for members undertaking reporting engagements in accordance with the Regulations. It replaces Technical Release 01/2016 Solicitors Accounts Regulations 2014 – Republic of Ireland. The Technical Release summarises some of the key requirements of the Regulations which are available on the website of the Law Society of Ireland.

Sydney based members recently enjoyed celebrating Christmas the Australian way... In July! A great night of reconnection and friendship was enjoyed by all at this sold out event! Check out the photos here.

Revenue has published a Tax and Duty Manual which highlights further changes to the 2022 income tax return (2022 ROS Form 11).  The changes include a workaround, advocated by CCAB-I, to enable the filing of the 2022 Form 11 where rental income is paid to non-resident landlords and there is no collection agent, or the tenant has not withheld tax from rent paid.  Other changes include pre-population of certain PSWT information, a new sub-panel to claim the rent tax credit as well as updates to the tax credits panel to reflect increased values, warning messages and some changes to the EII, SURE and SCI sub-panels. The 2022 ROS Form 11 has been available since 1 January 2023 but is updated on an ongoing basis to include additional prepopulated information from third parties.  Readers are reminded that there is no ROS offline version of the 2022 Form 11 but it can be prepared offline using the Return Preparation Facility (RPF). Further information is available in eBrief No.177/23.  Revenue’s Tax and Duty Manual – A Guide to Self-Assessment- has also been updated at paragraph 4 to reflect the available online payment options.

The Financial Reporting Council (FRC) has launched a consultation on revisions to the Ethical Standard. The proposed revisions enhance prohibitions where an audit firm's independence could be threatened. There are also changes proposed to reflect findings from audit inspections and enforcement cases, as well as changes to reflect developments in the International Ethics Standards Board for Accountants (IESBA) since the FRC last revised the standard in 2019. The consultation remains open until 31 October 2023.

In this week’s Sustainability/ESG bulletin, read how the European Commission has adopted the European Sustainability Reporting Standards. Also covered is the newest edition of Climate Essentials for Accountants, a survey into Irish SMEs’ sustainability investment profile, flooding relief for SMEs, IAASB's proposed Sustainability Assurance Standard, the release of the first science-based targets for nature, and how billions of economic activity is at risk due to climate change, as well as the usual roundup of articles, resources and events. New edition: Climate Essentials for Accountants The sense of urgency to address climate change is intensifying across the world. The third edition of Chartered Accountants Ireland’s Climate Essentials for Accountants has published to help demystify the vocabulary of climate action and introduce professionals to jargon that they will hear with increasing frequency over the coming months and years. Find the guide – along with other free resources for accountants, financial professionals and business owners – in the Climate Essentials section of the Chartered Accountants Ireland Sustainability Hub.  Taking action: How SMEs can adapt to climate change Recent European heatwaves have highlighted the impact climate change has on society and the economy. In this article in Accountancy Ireland, Chartered Accountants Ireland Sustainability Officer Susan Rossney explores the challenges facing Irish businesses when taking steps to tackle the crisis. Covering Ireland’s perception of climate change as well as barriers to action, the article describes the threats and opportunities that climate changes bring for business. European Commission adopts European Sustainability Reporting Standards The European Commission announced this week that it has adopted the European Sustainability Reporting Standards (ESRS), a significant milestone in the development of European Sustainability Reporting Standards. The standard will enter into force following its publication in the Official Journal of the European Union and the first wave of entities will report under the ESRS for periods commencing on or after 1 January 2024. The reporting requirements will then be phased-in over the subsequent years to various company types and sizes. Read more here. IAASB issues proposed Sustainability Assurance Standard The International Auditing and Assurance Standards Board (IAASB) has issued its proposed International Standard on Sustainability Assurance (ISSA) 5000, General Requirements for Sustainability Assurance Engagements. This is a principles-based, overarching standard suitable for both limited and reasonable assurance engagements on sustainability information reported across any sustainability topic. It is intended to work with various sustainability reporting frameworks (including the European Sustainability Reporting Standards and the IFRS Sustainability Disclosure Standards). Read more from our Technical Team. SMEs mostly to maintain or increase sustainability investments A bi-annual SME Sustainability Sentiment Survey carried out by Uisce Éireann has found that nine out of 10 Irish SMEs plan to maintain or increase investment in sustainability practices and solutions in the coming year. The survey, which involved over 350 SMEs, found that achieving cost savings was the most important key driver (55 percent) in influencing SME decision-making on investment in sustainability. ‘Satisfying customers’ desire for more sustainable products and services’ was the second driver at (43 percent), with more than half of Irish SMEs believing that operating a sustainable business attracts more customers. The study also examined the barriers that currently exist to investment, with 72 percent of SMEs identifying cost concerns and rising costs as the stand-out barrier to investing more in sustainability practices, along with a lack of information on sustainability practices and a lack of Government support. Emergency Humanitarian Support for small businesses affected by flooding - Donegal The Minister for Enterprise, Trade and Employment, Simon Coveney, T.D., has opened the Emergency Humanitarian Support Scheme to small businesses, sports clubs, community and voluntary organisations unable to secure flood insurance and affected by recent flooding in Co Donegal. Application forms for support will be available on the Irish Red Cross Society's website.  The announcement comes as twelve of Ireland’s weather stations reportedly saw record-breaking levels of rainfall in July, with 217 per cent of the expected amount of rainfall based on long-term average (LTA) data from 1981 to 2010. Ireland’s Climate Action Plan Progress Reports publishes The Irish Government has published a progress report on the Climate Action Plan 2023. The report highlights a completion rate of 63 percent on significant and reportable climate actions, including finalising the Offshore RESS auction. Many of the actions delayed in Q2 are expected to complete in Q3, including launch of the new Forestry Programme; and establishing a new SME retrofit scheme and Just Transition Commission. Funding for Belfast SMEs for ‘Grey to Green’ city project Capital support of up £50,000 will be available for the Grey to Green Demonstrator Project, a ‘city centre demonstrator project’ in Belfast. Expressions of interest are being sought from Belfast-based SMEs, community groups and schools with the expertise and capability to undertake for the project, as part of Belfast City Council’s A Bolder Vision for Belfast. The project will focus on urban farming, social gardening, or community food growing initiatives, with the possibility of using a council owned site, subject to approval. The first science-based targets for nature The first has science-based targets for nature have been released by the Science Based Targets Network (SBTN), a global coalition of 80+ environmental non-profits and mission-driven organisations. The targets will enable companies to start taking ambitious and measurable action on both climate and nature. Commenting, Erin Billman, Executive Director of the SBTN said “While climate change has become a key focus of many companies’ sustainability strategies, there is now clear scientific evidence that net zero is not possible without nature.” The targets are designed to build on companies’ existing sustainability strategies and proactively aligned with existing and upcoming standards and frameworks. Report finds $122 billion of economic activity at risk due to climate change A new study has found that extreme weather events are putting around $80bn of global trade and $122 billion of economic activity at-risk on average annually. The study, published in Nature Climate Change, examined impacts on global shipping, trade and supply chains caused by disruptions to ports from climate extremes in order to identify risks to global maritime transport, trade and supply-chain networks. Did you know? Food waste statistics for 2021 from the Environmental Protection Agency (EPA) show that Ireland wasted 753,000 tonnes of food waste. Businesses can sign up to the Food Waste Charter to pledge to measure, reduce and report their food waste.   Ainslie van Onselen, the CEO of Chartered Accountants Australia and New Zealand, has been named as the new chair of Chartered Accountants Worldwide. Described as ‘a milestone appointment,’ it marks the first time a woman has held the role. Glossary updates The Chartered Accountants Ireland sustainability glossary has been updated to include the global stocktake. Resources AICPA and CIMA have published a report, Accounting for Climate Resilience that aims to help finance professionals build their sustainability literacy so they can lead and support the journeys of their organisations, firms, and clients as they adapt business models and operations in response to increasing climate-related risks. Podcast The International Sustainability Standards Board (ISSB) has published its latest podcast discussing progress since the launch of IFRS S1 and IFRS S2, technical updates, the upcoming International Auditing and Assurance Standards Board (IAASB) consultation, and more. Listen on Spotify, YouTube or the IASB’s Podcast page. Articles Enterprise Ireland: Why sustainability must be a priority for Irish firms (Irish Independent) Industry calls on UK to accelerate carbon capture as new projects approved (Financial Times) ESG for SMEs: insurance premium rise key to change (ICAEW) B20: a chance to look at ESG reporting  - ICAEW has secured membership of the ESG Action Council at this year's B20. The summit comes at a time when policy support by governments and regulators is crucial (ICAEW) Upcoming events  Dublin Chamber: The Future of Sustainable Finance  The latest event in our Dublin 2050 series. Dublin has been steadily growing its reputation as a hub for sustainable finance in recent times, making significant progress in advancing sustainable finance practices and attracting investments aligned with ESG principles. This expert panel-led event aims to contribute to knowledge sharing, collaboration, and innovation within the business community. In person, 5 September, 8.30 – 10.00. Dublin Chamber, 7 Clare Street, Dublin 2 Dublin Chamber – Sustainability Academy Workshops Dublin Chamber has announced it will offer Sustainability Academy workshops in Autumn. Beginning  with a workshop on Sustainability/ESG 101 in September, the 3-hour Zoom workshops includes a free one-hour, post-workshop one-on-one advisory consultation per company with an expert advisor. Find out more here. InterTrade Ireland: The Shared Island Fund – Bioeconomy Demonstration Initiatives Funding opportunity Virtual, 14 September, 10:00 - 11:00. Environment Ireland’s: Environment Conference In person: 14–15 September,  Croke Park, Dublin Business Post LIVE/iQuest: Energy Transition Summit In person: 19 September, Croke Park, Dublin ESDN: European Sustainable Development Week (ESDW) 2023 18 September – 08 October. 113 initiatives in 10 countries. DETE: Building Better Businesses North-East Event, Dundalk Institute of Technology The latest in the series of Building Better Business events organised by DETE across the country to help businesses focus on the opportunities and challenges presented by the green economy and digital transformation. This event is open to businesses based in the North East. In person: 22 September, 9.00 - 1.00 -  Multi-Purpose Centre (MPC), Faulkner Building, Dundalk Institute of Technology. Climate Finance Week Ireland 2023 In person and virtual: Monday, 20 November – Friday, 24 November Network for Chartered Accountants working on ESG projects Are you a Chartered Accountant working in ESG or working on ESG-related projects? Would you like an opportunity to engage with other Chartered Accountants working in this space to share insights, challenges and opportunities? Chartered Accountants Ireland now has a network to allow members working in sustainability/ESG to meet and discuss all matters of interest re ESG and accounting. 3rd or 4th Wednesday of every month Next: 23 August 2023  14.00-15.00/30 Teams If you would like to attend please email sustainability@charteredaccountants.ie   You can find information, guidance and supports to understand sustainability and meet the challenges it presents in our online Sustainability Centre.

The International Auditing and Assurance Standards Board (IAASB) has issued its proposed International Standard on Sustainability Assurance (ISSA) 5000, General Requirements for Sustainability Assurance Engagements. This proposed standard will now undergo a consultation period running until 1 December 2023 and stakeholders are encouraged to respond and share their feedback to the proposed standard. ISSA 5000 is a principles-based, overarching standard suitable for both limited and reasonable assurance engagements on sustainability information reported across any sustainability topic. It is intended to work with various sustainability reporting frameworks (including the European Sustainability Reporting Standards and the IFRS Sustainability Disclosure Standards). The standard is drafted as a profession agnostic standard and should be suitable for use by accountant and non-accountant assurance practitioners. With the sustainability reporting requirements for certain entities set to increase over the coming years, a standalone sustainability standard is seen as a key piece of the framework to help ensure that users of sustainability information can place greater trust in the information they are consuming on an entities Environmental, Social and Governance impacts. In launching the consultation, IAASB Chair Tom Seidenstein commented “Our proposed ISSA 5000 is a crucial step in enhancing confidence and trust in sustainability reporting. This proposal directly responds to the International Organization of Securities Commissions recommendations and complements the work of other standard setters, including the International Ethics Standards Board for Accountants,”. The comment period remains open until 1 December and the IAASB are seeking a broad range of views on the standard to gather the views and insights needed to finalise it.

Julia Rowan answers your management, leadership and team development questions I am an experienced manager who is comfortable with delegating work and trusting my team to get on with it. This allows me to keep a strategic focus. I moved to a new organisation recently and find that my manager and other senior leaders expect me to have detailed knowledge of the work of my direct reports. I do not want to get sucked into operational detail. How do I stay high level while keeping my seniors happy? I always put options on a continuum of ‘do nothing’ (i.e. comply) to ‘the nuclear option’ (i.e. leave), and then identify the options in between.  Before you begin, reflect carefully on what is important for you so that you can shape a clear and positive message. Watch the language – are you ‘getting sucked into the operational detail’ or ‘on top of the data’? My guess is that this is a cultural issue, and if you want to effect change, you need to remain credible. Reflect on what the seniors need: do they need you to have information at your fingertips to save them time? To make important decisions? Are there trust issues around work done by more junior people? Is there something else?  Working this out will help you to meet seniors where they are (not where they ‘should’ be). Ask your manager for their support in meeting expectations while contributing at a higher level (focus on both/and rather than either/or). Bring the same question to your team and get their input and solutions. Reflect on your own expectations – you may need to give a little.  Identify the colleague who navigates this most effectively – ask them how they do it. Build the profile of your team: bring them to meetings. Find a reason to host an event at which your team members share their insights, demonstrate their capabilities and build relationships with your seniors. There may be practical solutions. Could you contact seniors before meetings to check if there are issues they want to discuss? Maybe you could create a shared folder where updated information is posted (either so that you can access it quickly – or colleagues can access it). There are a few options in between. There are many more. Just be open to looking for them. Two colleagues who don’t get on keep trying to drag me into their issues. I feel caught in the middle. In such cases, tapping into our sincerity often gives us the clarity and courage to address tough issues. My guess is that you want to support both without siding with either. Imagine one of your colleagues is sitting in front of you. What would you most like to say? It might be “I am uncomfortable as I feel stuck in the middle” or “That sounds difficult. How can I help you to address this with him?” or “It can be hard to work with someone whose style is so different”.  Try it and see what comes out. Then whittle that down to a sincere and helpful response. Julia Rowan is Principal Consultant at Performance Matters Ltd, a leadership and  team development consultancy. To send a question to Julia, email julia@performancematters.ie.