Handling Challenging Conversations


This highly interactive, engaging and challenging course focuses on providing accountants, and other business professionals, with the skills required to handle difficult conversations with confidence. The course includes a variety of learning methods including activities, discussion and group exercises. The training is delivered with an emphasis on learning in a relaxed and enjoyable manner.

Venue details:  
Chartered Accountants House, , Dublin
Start date & time:  
01 October 2019 09:30
End date & time:  
01 October 2019 12:30
Price: €105.00  (€84.00 Member price)
By registering for this course you have accepted the terms and conditions
Training ticket cost:  
CPD hours:  
Speaker details
First nameLast name
Eric Fitzpatrick


Product type:  
CPD course
Leadership, management and personal impact

Who should attend

This course is suitable for accountants, and other business professionals, regardless of previous experience in this area. The training is both facilitative, drawing on the experience of the attendees and instructional, providing knowledge as required.

Course overview

  • Understanding your communication style (passive, assertive, aggressive) and being self-aware (aligning your voice, tone and body language)
  • How to be clear and concise - Preparation is key regarding being clear about what you need to say, how you want your audience to react and what you want to achieve
  • Listening Behaviours - The three types of listening and recognising the barriers to listening
  • Questions - Tips for how to answer them and how to improve the quality of the questions you ask
  • Assertive Communication - What it is, how it sounds and what it looks like
  • The structure of a difficult conversation, the importance of rights and beliefs in handling difficult conversations and tips for handling difficult conversations
  • Handling aggression from others and learning to say "No" assertively
  • Perceptions - The part they play in difficult conversations
  • Identify your communication strengths
  • How to frame language to get support for your idea or point of view

Key learning outcomes

By the end of this course, participants will be able to:

  • Handle difficult conversations with greater confidence
  • Have the skills to handle difficult conversations in a manner that gets greater buy into the messages being shared or the issues being addressed
  • Develop two or three ideas that will enhance their ability to handle challenging conversations

Speaker Bio

Eric Fitzpatrick is the owner of ARK Speaking and Training. He is an International Speaker, Corporate Storytelling expert, Sales Presentations Expert, Executive Speaker Coach, and Corporate Trainer who works with entrepreneurs, SMEs and large organisations to help make how they communicate, clear, concise and compelling. He is the creator of "T.R.U.E. Presentations", a tool that helped one organisation win a contract worth €1 million and is the author of "Persuade on Purpose".